Bilingual In House Marketing Concierge (Japanese/English)

Hilton Grand Vacations • Honolulu, HI

3h

About The Position

The Bilingual In House Marketing Concierge promotes and books vacation ownership presentations, previews, and mini-vacation packages for eligible on-site owners, guests, and visitors. The role also provides concierge assistance by recommending local dining experiences and attractions while communicating ownership opportunities. Team members distribute approved promotional information, deliver excellent customer service while maintaining a professional company image, and assist with implementing and tracking marketing programs. The position requires Japanese and English fluency in speaking, reading, and writing. Shifts are scheduled within operating hours of 6:30 AM to 9:30 PM, with a flexible schedule that includes weekends and holidays based on guest travel patterns and business needs.

Requirements

• At least 1 year of proven sales, sales-related marketing, concierge, or optional tour and activity sales experience.
• Intermediate computer proficiency and the ability to learn.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• High school diploma or equivalent.
• Japanese/English bilingual proficiency, including speaking, reading, and writing.

Nice To Haves

• Six months or more of previous experience working in the timeshare industry.
• Thorough understanding of the island and ability to explain activities, restaurants, and destinations throughout the island.

Responsibilities

• Promote and book vacation ownership presentations, previews, and mini-vacation package sales to eligible on-site owners, guests, and visitors.
• Provide concierge services by recommending local dining experiences and attractions while communicating ownership opportunities.
• Distribute approved promotional information and provide excellent customer service while projecting a professional company image.
• Assist in implementing and tracking current and future marketing programs.

Benefits

• New-hire incentives of up to $11,500 during the first six months, subject to eligibility requirements and program terms.
• Potential experienced-hire incentive for candidates with timeshare marketing or sales experience.
• Pay rate of $17 per hour, plus commission and bonuses governed by a compensation plan.
• Targeted annual earnings of $120,000, with some team members earning more based on individual performance.
• Medical insurance from Day One.
• Dental insurance from Day One.
• Vision insurance from Day One.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Discount travel programs.
• Generous paid time off program.
• Paid sick days.
• Team member recognition and learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED