In-House Concierge

Auberge Collection • Kawaihae, HI

1d

About The Position

The In-House Concierge curates unique, customized guest experiences at Mauna Lani, including through pre-arrival communications and on-property requests. The role requires detailed knowledge of hotel amenities, local attractions, and island activities, along with prompt handling and follow-up of guest requests, complaints, and concerns. The concierge maintains guest records and profiles, builds relationships with preferred vendors, and works with other departments to keep information current and provide seamless service. The position also includes orienting guests to the hotel and its outlets, tailoring experiences to individual needs, and following departmental policies, safety standards, and communication protocols.

Requirements

• Must be able to speak, read, write, and understand English.
• Computer literacy in Microsoft Window applications is required.
• High school or equivalent education is required.

Nice To Haves

• At least two years of front office or related discipline experience preferred.
• Working knowledge of Property Management system Opera and ALICE Suite.
• Bachelor’s degree preferred.
• First Aid certification is an asset.

Responsibilities

• Curate unique and customized experiences for guests, including pre-arrival communication and on-property requests.
• Maintain extensive knowledge of hotel amenities, local attractions, and island activities to provide accurate information to guests.
• Handle and follow up on guest requests, complaints, and concerns promptly, maintaining detailed log records.
• Update guest profiles and maintain relationships with preferred vendors.
• Collaborate with other departments to ensure up-to-date information and seamless guest experiences.
• Provide orientation of the hotel and its outlets to guests.
• Customize and tailor experiences for individual guests.
• Adhere to departmental policies, safety standards, and communication protocols.
• Demonstrate organizational excellence and adaptability to business demands.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED