In-House Concierge

Mauna Lani•Waimea, HI

11h

About The Position

The In-House Concierge curates unique, customized experiences for Mauna Lani guests, including coordinating pre-arrival communication and responding to requests during their stay. The role provides accurate information about hotel amenities, local attractions, and island activities; handles guest requests, complaints, and concerns promptly; and maintains detailed logs, guest profiles, and relationships with preferred vendors. The concierge collaborates with other departments to keep information current and provide seamless guest experiences, orients guests to the hotel and its outlets, and tailors experiences to individual needs. The position also requires adherence to departmental policies, safety standards, and communication protocols, along with organization and adaptability to business demands. Other duties may be assigned. The stated base salary is $28.98 per hour.

Requirements

Must be able to speak, read, write, and understand English.
Computer literacy in Microsoft Windows applications is required.
High school education or equivalent is required.

Nice To Haves

At least two years of front office or related discipline experience is preferred.
Working knowledge of the Opera Property Management System and ALICE Suite is an asset.
A bachelor’s degree is preferred.
First Aid certification is an asset.

Responsibilities

Curate unique and customized guest experiences, including pre-arrival communication and on-property requests.
Maintain extensive knowledge of hotel amenities, local attractions, and island activities to provide accurate guest information.
Handle and follow up promptly on guest requests, complaints, and concerns, while maintaining detailed log records.
Update guest profiles and maintain relationships with preferred vendors.
Collaborate with other departments to keep information up to date and ensure seamless guest experiences.
Provide guests with an orientation to the hotel and its outlets.
Customize and tailor experiences for individual guests.
Adhere to departmental policies, safety standards, and communication protocols.
Demonstrate organizational excellence and adaptability to business demands.
Perform other duties as assigned.