In House Marketing Concierge

Hilton Grand Vacations • Honolulu, HI

7d

About The Position

At Hilton Grand Vacations, the In House Marketing Concierge is a guest-facing, performance-based role focused on engaging owners, guests, and visitors, creating positive first impressions, learning about travel interests, and inviting eligible guests to vacation ownership presentations and previews. Success depends on quality conversations, thoughtful qualification, and accurate appointment scheduling. The role offers guided support and incentives for new hires, with a separate potential incentive for eligible candidates with timeshare marketing or sales experience. Compensation is $17.00 per hour plus commission and bonuses under a compensation plan. Targeted annual earnings are $90,000 or more, with top performers potentially earning more based on individual results.

Concierges work a flexible schedule that includes weekends and holidays, based on guest travel patterns and business needs. Shifts are scheduled within operating hours of 6:30 AM to 9:30 PM. The position requires at least one year of experience in sales, hospitality, concierge services, retail, or another guest-facing role, as well as two years of proven customer service experience. A high school diploma or equivalent and English proficiency are required.

Requirements

• At least one year of experience in sales, hospitality, concierge services, retail, or another guest-facing role.
• Two years of proven customer service experience.
• Strong professional verbal, interpersonal, guest relations, and etiquette skills in person, over email, and on the telephone.
• Intermediate computer proficiency and the ability to learn.
• Ability to work a flexible schedule, including evenings, holidays, and weekends.
• High school diploma or equivalent.
• Proficiency in English.

Nice To Haves

• Previous timeshare or vacation ownership experience.
• Experience in a performance-based position with a commission component.
• Background in luxury or premium customer service.
• Proven understanding of Hawaiʻi Island, including attractions, dining, and tourist activities.

Responsibilities

• Engage owners, guests, and visitors in a professional, friendly way.
• Start natural conversations to understand guest interests and travel preferences.
• Book vacation ownership presentations, previews, and mini-vacation packages for eligible guests.
• Offer concierge-style recommendations for dining, attractions, and island experiences.
• Represent Hilton Grand Vacations with confidence, care, and attention to detail.
• Keep appointment and guest information accurate using approved systems.

Benefits

• Medical, dental, and vision insurance starting the first day.
• Vacation and sick time, and paid parental leave.
• 401(k) with company match.
• Life insurance.
• Employee stock purchase program.
• Tuition reimbursement for job-related degrees and certifications.
• Team Member discounts, travel programs, and resort benefits.
• New-hire incentives of up to $11,500 during the first six months, subject to eligibility requirements and program terms.
• Potential special experienced-hire incentive for eligible candidates with timeshare marketing or sales experience.
• Commission and bonuses governed by a compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED