Bilingual In House Marketing Concierge (Japanese/English)

Hilton Grand Vacations•Honolulu, HI

About The Position

Hilton Grand Vacations is seeking a positive, dynamic Japanese/English bilingual In House Marketing Concierge for its Owner Marketing Team. The role promotes and books vacation ownership presentations, previews, and mini-vacation packages for eligible on-site owners, guests, and visitors. It also provides concierge recommendations for local dining and attractions while communicating ownership opportunities, distributes approved promotional information, delivers excellent customer service, and supports the implementation and tracking of marketing programs. The position pays $17 per hour plus commission and bonuses under a compensation plan. Targeted annual earnings are $120,000, with some team members earning substantially more based on individual performance. New hires may be eligible for incentives totaling up to $11,500 during their first six months; eligibility requirements and program terms apply. Team members with timeshare marketing or sales experience may also be eligible for a separate experienced-hire incentive. The schedule is flexible and based on guest travel patterns and business needs, including weekends and holidays. Shifts are scheduled within operating hours of 6:30 AM to 9:30 PM.

Requirements

At least 1 year of proven experience in sales, sales-related marketing, concierge services, or optional tour and activity sales.
Intermediate computer proficiency and the ability to learn.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
High school diploma or equivalent.
Japanese/English bilingual proficiency, including speaking, reading, and writing.

Nice To Haves

At least 6 months of previous experience working in the timeshare industry.
Thorough understanding of the island and ability to explain activities, restaurants, and destinations throughout the island.

Responsibilities

Promote and book vacation ownership presentations, previews, and mini-vacation package sales to eligible on-site owners, guests, and visitors.
Provide concierge services by recommending local dining experiences and attractions while communicating ownership opportunities.
Distribute approved promotional information and provide excellent customer service while projecting a professional company image.
Assist with implementing and tracking current and future marketing programs.

Benefits

Medical, dental, and vision insurance from Day One.
401(k) plan with company match.
Life insurance.
Company stock purchase program.
Paid time off program.
Paid sick days.
Discount travel programs.
Team member recognition and learning and advancement opportunities.
New hire incentives totaling up to $11,500 during the first six months, subject to eligibility requirements and program terms.
Potential experienced-hire incentive for eligible candidates with timeshare marketing or sales experience.