Bilingual Marketing Representative (Japanese/English)- Off Property Contact

Hilton Grand Vacations•Honolulu, HI

7h•Onsite

About The Position

This guest-facing marketing role is based at high-traffic retail locations in Honolulu. The representative greets travelers, shares local recommendations and useful island information, and invites eligible guests to schedule an appointment to learn more about vacation ownership. The role focuses on creating a positive first impression and setting quality appointments, rather than closing sales on the spot. Team members enter guest and appointment information into basic systems, keep their work area organized, and work toward daily and weekly goals with coaching. The schedule follows visitor patterns and business needs, with shifts scheduled between 6:30 AM and 9:30 PM. A flexible schedule, including evenings, weekends, and public holidays, is required. Compensation is $17.00 per hour plus commission and bonuses under a compensation plan. Marketing Concierge have targeted annual earnings of $70,000 or more, with top performers earning more based on individual results. New hires may qualify for up to $11,500 in incentives during their first six months, subject to eligibility and program terms. Team members with timeshare marketing or sales experience may be eligible for an additional experienced-hire incentive. The employer describes the position as full-time and offers benefits including medical, dental, and vision coverage starting on the first day; vacation, sick time, and paid parental leave; a 401(k) with company match; life insurance; an employee stock purchase program; tuition reimbursement for job-related degrees and certifications; and team-member discounts, travel programs, and resort benefits. The employer is an equal opportunity employer and provides reasonable accommodations for people with disabilities during the application and interview process, in performing essential job functions, and in accessing employment benefits and privileges.

Requirements

Japanese/English bilingual ability, including speaking, reading, and writing.
High school diploma or equivalent.
Basic computer skills and confidence learning new systems.
Ability to work a flexible schedule, including evenings, weekends, and public holidays.

Nice To Haves

Being located on Oahu and having detailed knowledge of the island, including activities, restaurants, and destinations throughout the island.
Timeshare marketing or sales experience may qualify candidates for an additional experienced-hire incentive.

Responsibilities

Greet visitors in a friendly and respectful manner and start short conversations.
Ask guests what they enjoy about their trip and share recommendations for dining, shopping, and local highlights around Waikoloa.
Provide information about Oahu Island, including beaches, scenic drives, cultural sites, family-friendly activities, and planning tips, using approved resources.
When available, share eligible offers, promotions, or discounts using approved materials and follow accuracy and compliance requirements.
Invite eligible guests to learn more about vacation ownership through direct interaction.
Schedule appointments for presentations and previews, and mini-vacation packages when applicable; explain where guests should go, when to arrive, and what to expect.
Enter accurate guest and appointment information into basic systems such as a tablet, iPad, or PC.
Keep the work area organized and work toward daily and weekly goals with coaching.

Benefits

Medical insurance starting on the first day.
Dental insurance starting on the first day.
Vision insurance starting on the first day.
Vacation time.
Sick time.
Paid parental leave.
401(k) with company match.
Life insurance.
Employee stock purchase program.
Tuition reimbursement for job-related degrees and certifications.
Team-member discounts, travel programs, and resort benefits.
Commission and bonuses under a compensation plan.
New-hire incentives of up to $11,500 during the first six months, subject to eligibility and program terms.