In-Home Sales & Tech Support (Part Time)
About The Position
This is an entry-level, part-time in-home field role involving daily travel to customer residences and other scheduled customer locations; it is not remote. The role is focused on helping customers during busy hours through Asurion’s Serve, Solve, Sell™ approach. Employees receive three weeks of paid training before working independently in the field, along with ongoing coaching and mentoring. The position offers hands-on sales experience and opportunities to develop communication, negotiation, and problem-solving skills. The employee meets customers in homes, offices, or other locations, provides customer-first service, resolves technology issues with solutions customers can understand, and recommends products suited to customers’ needs. Customer interactions are pre-scheduled. The provided schedule is five evenings per week, from 4:05 p.m. to 9:00 p.m.; hours may vary with business needs and market demand. The role requires a varied five-day schedule that includes evenings, weekends, and holidays, as well as travel of up to 120 miles one way to customer appointments.
Requirements
- Comfort working in a sales environment with set targets.
- Valid driver’s license, satisfactory driving record, and at least one year of driving experience.
- Proof of valid car insurance, except for Manhattan.
- Personal vehicle other than a motorcycle; customer appointments may require travel up to 120 miles one way.
- Availability for a varied five-day schedule that includes evenings, weekends, and holidays.
- Personal cellphone for work-related updates.
- Comfort working around household pets.
- Efficient, adaptable, goal-oriented, and persuasive communication skills.
- Open-mindedness and willingness to learn a wide range of skills.
- Outgoing personality and enjoyment of interacting with people.
Responsibilities
- Meet pre-scheduled customers in their homes, offices, or other locations.
- Provide exceptional, customer-first service throughout each interaction.
- Diagnose and resolve customers’ technology issues, explaining solutions in an understandable way regardless of their technical knowledge.
- Ensure customers leave with a working resolution and products that address their future technology needs.
- Listen actively to identify customer needs and offer tailored products and solutions.
- Work toward sales targets and use negotiation and communication skills to make appropriate sales.
- Attend three weeks of paid training and participate in ongoing coaching and mentoring.
Benefits
- Guaranteed base hourly pay for all hours worked, paid biweekly.
- Uncapped sales commissions paid biweekly.
- Mileage reimbursement based on IRS guidelines, paid weekly.
- $35 monthly phone stipend.
- Three weeks of paid training.
- Early access to earned pay.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
