In-Home Sales & Tech Support (Part-Time)

Asurion•Detroit, MI

10d•Onsite

About The Position

This part-time, entry-level field role involves traveling daily to customer residences to provide sales and technology support during busy afternoon and evening hours. Employees receive three weeks of paid training before working independently in the field. Ongoing coaching and mentoring support development in communication, negotiation, problem-solving, sales, and technology skills. Using Asurion’s Serve, Solve, Sell™ approach, the role includes meeting customers at scheduled in-home or in-office appointments, delivering customer-focused service, resolving technology issues with clear and workable solutions, and recommending products tailored to customers’ needs. The role requires a flexible schedule that may include evenings, weekends, and holidays, as well as travel in a personal vehicle to customer appointments.

Requirements

Be comfortable working in a sales environment with set targets.
Have a valid driver’s license, a satisfactory driving record, and at least one year of driving experience.
Provide proof of valid car insurance; this requirement is excluded in Manhattan.
Have a personal vehicle; motorcycles are excluded.
Have a personal cellphone for work-related updates.
Be comfortable working around household pets.
Demonstrate efficient, adaptable, goal-oriented, and persuasive communication skills.
Be open-minded and interested in learning a wide range of skills.
Be naturally outgoing and thrive in human interaction.
Provide 25 hours of availability weekly across at least four days under the flexible 4+ day schedule option, including at least one weekend day.
Be available for shifts scheduled between 12:05 PM and 9:00 PM; scheduled availability must extend until 9:00 PM, though start times may be as late as 4:00 PM.
Be available for a varied five-day schedule that may include evenings, weekends, and holidays.
Be flexible because hours may vary with business needs, market demand, and customer needs.

Responsibilities

Meet customers at pre-scheduled in-home, in-office, or other customer locations.
Provide exceptional customer service throughout each interaction, prioritizing the customer.
Identify and resolve customers’ technology issues, explaining solutions in an understandable way.
Ensure customers leave with a working resolution and products that address their future technology needs.
Listen to customers and recommend tailored products from Asurion’s product range.
Work toward sales targets using effective communication and negotiation skills.