In-Home Sales & Tech Support (Part-Time)
About The Position
This part-time, entry-level field role involves traveling daily to customer residences and other customer locations; it is not remote. The role focuses on helping customers during busy evening hours through Asurion’s Serve, Solve, Sell™ approach. Paid training prepares employees to work independently in the field, with ongoing coaching and mentoring to support their development in product knowledge, sales, communication, negotiation, and problem-solving. Employees meet pre-scheduled customers, provide customer-first service, resolve technology issues in ways customers can understand, and recommend products tailored to their needs. The schedule is five evenings per week, generally 4:05 p.m. to 9:00 p.m., with work hours potentially varying according to business needs and market demand. The role includes a varied five-day schedule that may include evenings, weekends, and holidays. Customer appointments may require travel up to 120 miles one way from the inventory warehouse.
Requirements
- Comfort working in a sales environment with set targets.
- Valid driver’s license and satisfactory driving record, with at least one year of driving experience.
- Proof of valid car insurance, except in Manhattan.
- Access to a personal vehicle; motorcycles are excluded.
- Personal cellphone for use while on the job.
- Comfort working around household pets.
- Efficient, adaptable, goal-oriented, persuasive communication skills.
- Open-mindedness and a passion for learning a wide range of skills.
- Outgoing disposition and enjoyment of interacting with people.
- Availability for a varied five-day schedule that includes evenings, weekends, and holidays; flexibility may be required as business needs and market demand change.
Responsibilities
- Meet pre-scheduled customers in homes, offices, or other locations and work toward sales targets.
- Provide exceptional customer service throughout each interaction, prioritizing the customer.
- Address and resolve customers’ technology issues with understandable solutions.
- Ensure customers receive a working resolution and products that address their future technology needs.
- Listen actively to identify customer needs and recommend suitable products from Asurion’s product range.
- Use negotiation and communication skills to make appropriate sales.
- Attend paid training and participate in ongoing coaching and mentoring.
Benefits
- Guaranteed base hourly pay for all hours worked, paid biweekly.
- Uncapped sales commissions paid biweekly.
- Mileage reimbursement based on IRS guidelines, paid weekly.
- $35 monthly phone stipend.
- Three weeks of paid training.
- Earned pay can be accessed early.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
