In-Home Sales & Tech Support (Part Time)

Asurion•Sacramento, CA

3d•Onsite

About The Position

This entry-level, part-time field role involves traveling to customer residences and other customer locations to provide sales and technology support. It is not remote. After three weeks of paid training, employees work independently, applying Asurion’s Serve, Solve, Sell™ approach during pre-scheduled customer interactions. Employees receive ongoing coaching and mentoring while developing sales, communication, negotiation, and problem-solving skills. The position requires afternoon and evening availability, with shifts scheduled between 12:05 PM and 9:00 PM. A flexible 4+ day schedule may be available, requiring 25 hours of weekly availability across at least four days, including at least one weekend day. Employees must be available until 9:00 PM on scheduled days; actual hours may vary based on customer needs, business needs, and market demand. The role includes travel up to an expected maximum of 120 miles one way. Pay is $22.90 per hour, plus mileage reimbursement, a phone stipend, and sales commission.

Requirements

Comfort working in a sales environment with set targets.
Valid driver’s license and satisfactory driving record, with at least one year of driving experience.
Proof of valid car insurance, except in Manhattan.
Personal vehicle; motorcycles are excluded.
Personal cellphone for work-related updates.
Comfort working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-mindedness and willingness to learn a wide range of skills.
Outgoing personality and enjoyment of interacting with people.
Availability for afternoon and evening work; the flexible 4+ day option requires 25 hours of availability across at least four days, including at least one Saturday or Sunday, and availability until 9:00 PM on scheduled days.
Flexibility to work varied hours as business needs and market demand change.

Responsibilities

Meet customers in their homes, offices, or other locations for pre-scheduled interactions.
Provide exceptional customer service and prioritize the customer throughout each interaction.
Use product and technology knowledge to address and resolve customers’ technology issues in an understandable way.
Ensure customers receive a suitable resolution and products that address their future technology needs.
Identify customer needs through active listening and offer tailored products and solutions.
Use communication and negotiation skills to achieve sales targets and make appropriate sales.
Work a varied schedule that may include evenings, weekends, and holidays.
Travel to customer appointments in neighborhoods and cities surrounding the inventory warehouse.