In-Home Sales & Tech Support (Part Time)

Asurion•Atlanta, GA

10d•Onsite

About The Position

This part-time, entry-level field role involves traveling daily to customer residences and other locations to provide technology support and sell products. The role is not remote. Employees receive three weeks of paid training and ongoing coaching and mentoring to prepare them to work independently and develop sales, communication, negotiation, and problem-solving skills. Using Asurion’s Serve, Solve, Sell™ approach, employees meet pre-scheduled customers, provide customer-first service, resolve technology issues with understandable solutions, and recommend products tailored to customers’ needs. The position requires afternoon and evening availability, including weekends and holidays, and a schedule that may vary with customer needs and business demand. This market may offer a flexible schedule of 25 availability hours across at least four days, including at least one weekend day; shifts are scheduled between 12:05 PM and 9:00 PM, with availability until 9:00 PM required on scheduled days.

Requirements

Comfort working in a sales environment with set targets.
Valid driver’s license and satisfactory driving record, with at least one year of driving experience.
Proof of valid car insurance, except in Manhattan.
Personal vehicle other than a motorcycle; customer appointments may be up to 120 miles one way from the inventory warehouse.
Personal cellphone for use while on the job.
Comfort working around household pets.
Availability for a varied schedule that includes evenings, weekends, and holidays; flexibility may be required based on business needs and market demand.
For the flexible 4+ day schedule option: provide 25 hours of availability weekly across at least four days, including at least one Saturday or Sunday; be available until 9:00 PM on scheduled days.
Efficient, adaptable, goal-oriented, persuasive communication skills.
Open-mindedness and a passion for learning a wide range of skills.
Outgoing personality and comfort with human interaction.

Responsibilities

Meet customers in their homes, offices, or other locations for pre-scheduled interactions.
Provide exceptional, customer-first service throughout each interaction.
Identify and resolve customers’ technology issues, explaining solutions in a way they can understand.
Ensure customers leave with a suitable resolution and products that address their future technology needs.
Listen actively to identify customer needs and recommend tailored products.
Work toward sales targets and use communication and negotiation skills to make appropriate sales.
Attend three weeks of paid training and participate in ongoing coaching and mentoring.