In-Home Sales & Tech Support (Part-Time)

Asurion•Houston, TX

4d•Onsite

About The Position

This part-time, entry-level field role involves traveling to customer residences and other locations to provide sales and technology support during busy afternoon and evening hours. The position is not remote. Employees receive three weeks of paid training, followed by ongoing coaching and mentoring to help them work independently and develop communication, negotiation, problem-solving, sales, and technology skills. Using Asurion’s Serve, Solve, Sell™ approach, representatives provide customer-first service, resolve technology issues with solutions customers can understand, and recommend products tailored to customers’ needs. Customer interactions are pre-scheduled. The role requires a personal vehicle and cellphone, and travel to appointments may be up to 120 miles one way from the inventory warehouse. The standard schedule is five days per week, generally 4:05 PM–9:00 PM, with end times varying according to customer needs. In select markets, an alternative schedule may be available: at least 25 hours of availability across four or more days, including at least one weekend day, with shifts scheduled between 12:05 PM and 9:00 PM. Evening, weekend, and holiday work is part of the role, and hours may vary based on business needs and market demand.

Requirements

Be comfortable working in a sales environment with set targets.
Have a valid driver’s license and a satisfactory driving record, with at least one year of driving experience.
Provide proof of valid car insurance; this requirement is excluded in Manhattan.
Have a personal vehicle other than a motorcycle.
Have a personal cellphone.
Be available for a varied five-day schedule that includes evenings, weekends, and holidays; work hours may vary based on business needs and market demand.
Be comfortable working around household pets.
Have efficient, adaptable, goal-oriented, and persuasive communication skills.
Be open-minded and interested in learning a wide range of skills.
Be outgoing and thrive on human interaction.

Responsibilities

Meet customers in their homes, offices, or other locations for pre-scheduled interactions.
Provide exceptional customer service throughout each interaction, prioritizing the customer.
Diagnose and resolve customers’ technology issues and explain solutions in an understandable way.
Ensure customers receive a resolution that works for them and a product suited to their future technology needs.
Listen actively to identify customer needs and recommend tailored products from Asurion’s product range.
Work toward sales targets and use communication and negotiation skills to make appropriate sales.