In-Home Sales & Tech Support (Part-Time)

Asurion•Toledo, OH

4d•Onsite

About The Position

This part-time, entry-level field role involves daily travel to customer residences and other customer locations; it is not remote. The role is scheduled during busy evening hours and provides hands-on sales experience, paid training, and ongoing coaching and mentoring. Employees learn Asurion products and develop communication, negotiation, and problem-solving skills while working independently in the field after training. As a Field Sales Representative, you use Asurion’s Serve, Solve, Sell™ approach to provide customer service, address technology issues, and recommend products suited to customers’ needs. Customer interactions are pre-scheduled. Appointments are in neighborhoods and cities around the inventory warehouse, with an expected maximum one-way travel distance of 120 miles. Work hours may vary with business needs and market demand, and flexibility may be required. The posted schedule is five evenings per week, 4:05 p.m. to 9:00 p.m. The varied five-day schedule includes evenings, weekends, and holidays. Compensation is $23 per hour, plus mileage reimbursement, a phone stipend, and sales commission.

Requirements

Comfort working in a sales environment with set targets.
Valid driver’s license and a satisfactory driving record, with at least one year of driving experience.
Proof of valid car insurance, except for Manhattan.
Personal vehicle; motorcycles are excluded.
Personal cellphone for work-related updates.
Comfort working around household pets.
Efficient, adaptable, goal-oriented, persuasive communication skills.
Open-mindedness and a willingness to learn a wide range of skills.
Outgoing personality and enjoyment of interacting with people.
Availability for a varied five-day schedule that includes evenings, weekends, and holidays; flexibility may be required.

Responsibilities

Meet customers in their homes, offices, or other locations for pre-scheduled interactions.
Provide exceptional customer service throughout each interaction, prioritizing the customer.
Identify and resolve customers’ technology issues, explaining solutions clearly regardless of their level of technical knowledge.
Ensure customers receive a workable resolution and a product that addresses their future technology needs.
Listen actively to identify customer needs and recommend relevant products from Asurion’s product range.
Use communication and negotiation skills to meet sales targets and make appropriate sales.
Attend paid training and participate in ongoing coaching and mentoring.