In-Home Sales & Tech Support (Full-Time)
About The Position
This is a full-time, entry-level in-home field role involving daily travel to customer residences and other locations; it is not remote. The position is intended for someone starting a career who enjoys interacting with people and wants hands-on sales experience. Paid training prepares employees to work independently in the field, with ongoing coaching and mentoring to build product knowledge, communication, negotiation, and problem-solving skills. Employees follow Asurion’s Serve, Solve, Sell™ approach. They meet pre-scheduled customers at home, in an office, or elsewhere; provide customer-first service; diagnose and resolve technology issues with understandable solutions; and recommend products tailored to customers’ needs. The stated pay is $21 per hour, plus mileage reimbursement, a phone stipend, and sales commissions. The standard schedule is five days per week, 12:05 p.m. to 9:00 p.m., though hours may vary with business needs and market demand.
Requirements
- Comfort working in a sales environment with set targets.
- Valid driver’s license, satisfactory driving record, and at least one year of driving experience.
- Proof of valid car insurance, except for Manhattan.
- Personal vehicle other than a motorcycle; customer appointments may be up to 120 miles one-way from the inventory warehouse.
- Availability for a varied five-day schedule that includes evenings, weekends, and holidays.
- Personal cellphone for use while working.
- Comfort working around household pets.
- Efficient, adaptable, goal-oriented, and persuasive communication skills.
- Open-mindedness and willingness to learn a wide range of skills.
- Outgoing personality and enjoyment of human interaction.
Responsibilities
- Meet pre-scheduled customers in homes, offices, or other locations.
- Provide exceptional, customer-first service throughout each interaction.
- Address and resolve customers’ technology issues, explaining solutions in an understandable way regardless of their technology knowledge.
- Ensure customers leave with a resolution that works and a product suited to their future technology needs.
- Listen actively to identify customer needs and offer tailored products and solutions.
- Use communication and negotiation skills to make appropriate sales and meet sales targets.
Benefits
- Guaranteed base hourly pay for all hours worked, paid bi-weekly.
- Early access to earned pay.
- Uncapped sales commissions paid bi-weekly.
- Mileage reimbursement based on IRS guidelines, paid weekly.
- $35 monthly phone stipend.
- Three to four weeks of paid training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
