In-Home Sales & Tech Support (Full-Time)

Asurion•Grand Rapids, MI

10d•Onsite

About The Position

This is an entry-level, full-time in-home field role that involves daily travel to customer residences and other locations; it is not remote. The role is focused on helping customers through Asurion’s Serve, Solve, Sell™ approach during busy hours. Employees receive paid training to prepare them to work independently in the field, learn the company’s products, and develop communication, negotiation, and problem-solving skills. Ongoing coaching and mentoring support continued growth and confidence with technology. Employees meet customers at pre-scheduled appointments, provide customer-first service, diagnose and resolve technology issues in an understandable way, and recommend products that address customers’ needs. The position pays $21.00 per hour, plus mileage reimbursement, a phone stipend, and sales commission. The standard schedule is five days per week, 12:05 p.m. to 9:00 p.m.; work hours may vary with business needs and market demand. The schedule includes evenings, weekends, and holidays, and flexibility may be required. Appointments are in neighborhoods and cities surrounding the inventory warehouse, with expected travel of up to 120 miles one way.

Requirements

Comfort working in a sales environment with set targets.
Valid driver’s license and satisfactory driving record, with at least one year of driving experience.
Proof of valid car insurance, except for Manhattan.
Personal vehicle other than a motorcycle; appointments may require travel up to 120 miles one way.
Ability to work a varied five-day schedule that includes evenings, weekends, and holidays, with flexibility as business needs require.
Personal cellphone for use on the job.
Comfort working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-mindedness and a passion for learning a wide range of skills.
Outgoing nature and enjoyment of interacting with people.

Responsibilities

Meet customers in their homes, offices, or other locations for pre-scheduled interactions.
Provide exceptional customer service throughout each interaction, prioritizing the customer.
Use product and technology knowledge to diagnose and resolve customers’ tech issues and explain solutions clearly.
Ensure customers leave with a working resolution and products that address future technology needs.
Listen actively to identify customer needs and recommend tailored products and solutions.
Use negotiation and communication skills to make appropriate sales and meet sales targets.