In-Home Sales & Tech Support (Part-Time)

Asurion•US-New Jersey NJ, NJ

17h•Onsite

About The Position

This entry-level, part-time field role involves daily travel to customer residences and other customer locations; it is not remote. The representative works during busy afternoon and evening hours and uses Asurion’s Serve, Solve, Sell™ approach to serve customers, resolve technology issues, and offer products suited to their needs. Paid training prepares employees to work independently in the field, with ongoing coaching and mentoring to support their development. The role requires a varied schedule to meet customer needs, including evenings, weekends, and holidays. A flexible 4+ day schedule may be available if the employee provides 25 hours of availability across at least four days each week, including at least one weekend day. Shifts are scheduled between 12:05 PM and 9:00 PM; employees may start as late as 4:00 PM but must be available until 9:00 PM on scheduled days. Hours may vary with customer needs, business needs, and market demand. Travel to appointments may be up to 120 miles one way from the inventory warehouse. Compensation includes a guaranteed hourly base rate, sales commissions, mileage reimbursement, and a phone stipend. Paid training lasts three weeks.

Requirements

Be comfortable working in a sales environment with set targets.
Have a valid driver’s license, a satisfactory driving record, and at least one year of driving experience.
Provide proof of valid car insurance; this requirement is excluded in Manhattan.
Have access to a personal vehicle other than a motorcycle.
Have a personal cellphone for work-related communication.
Be comfortable working around household pets.
Have efficient, adaptable, goal-oriented, and persuasive communication skills.
Be available for a varied schedule that includes evenings, weekends, and holidays; work hours may vary with business needs and market demand.

Nice To Haves

An outgoing personality and enjoyment of interacting with people.
Open-mindedness and enthusiasm for learning a wide range of skills and gaining hands-on sales experience.

Responsibilities

Meet customers in their homes, offices, or other locations for pre-scheduled interactions.
Provide exceptional customer service throughout each interaction, prioritizing the customer.
Identify and resolve customers’ technology issues, explaining solutions in an understandable way regardless of their level of technical knowledge.
Ensure customers leave with a workable resolution and products that address their future technology needs.
Listen to customers’ needs and offer tailored products and solutions.
Work toward sales targets and use negotiation and communication skills to make appropriate sales.