In-Home Sales Specialist

Lowe's Home Centers•New Haven, CT

About The Position

The In-Home Sales Specialist conducts customer consultations in their homes, identifies needs, and recommends suitable home improvement products and services. The specialist is expected to become knowledgeable about product offerings, deliver service consistent with Lowe’s standards, and meet or exceed sales goals through consultative, solution-based selling. The role involves building customer relationships, maintaining a sales pipeline, and coordinating with stores, associates, regional partners, contractors, installers, and project teams to support accurate quotes and project execution. The specialist prepares for and conducts appointments, confirms visits in advance, takes accurate measurements, documents selections, explains product details and installation processes, and follows up with customers. They create and submit complete project documentation in accordance with company standards, maintain organized project materials and samples, and follow safety protocols during in-home visits and in stores. The role requires independent time management, reliable transportation, a valid driver’s license, and, in Florida, obtaining a notary commission within 60 days of starting.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement where applicable.
At least 2 years of outside sales experience; in-home, direct-to-consumer, or consultative sales experience is preferred.
Experience meeting or exceeding sales targets in a quota-driven environment.
Strong presentation and communication skills, with the ability to build rapport in face-to-face interactions.
Ability to accurately measure and assess project needs in customer homes.
Proficiency with mobile devices, CRM systems, and digital tools for scheduling, quoting, and documentation.
Physical ability to safely navigate customer homes, carry product samples, and stand for extended periods as needed.
Ability to work independently, manage time effectively, and maintain an active sales pipeline.
Valid in-state driver’s license, reliable transportation, and ability to pass an MVR screen in accordance with company requirements.
Where applicable, a salesperson license or ability to pass the required licensing exam within 60 days of starting.
For Florida positions, ability to obtain a Florida Notary Commission within 60 days of starting.

Nice To Haves

Outside sales experience in in-home, direct-to-consumer, or consultative sales.

Responsibilities

Deliver SMART customer service and adhere to Lowe’s service standards.
Conduct in-home consultations, identify customer needs, and recommend appropriate home improvement products and services.
Develop expertise in product offerings and provide guidance to customers.
Meet or exceed sales goals using closing skills and solution-based selling techniques.
Build customer relationships through listening, qualifying questions, and tailored recommendations.
Follow up with customers who have not made a buying decision, particularly during promotional events or key selling periods.
Engage with stores, associates, and regional partners to maintain strong working relationships.
Generate new business opportunities and manage ongoing customer interactions to maintain a healthy sales pipeline.
Provide updates to the Services Territory Sales Manager during regular check-ins.
Explain product features, benefits, lead times, warranties, and installation processes to customers.
Take accurate in-home measurements, confirm product selections, and secure commitment on next steps and follow-ups.
Coordinate product samples, materials, and customer information before appointments; confirm appointments 24 hours in advance and prepare required tools and materials.
Work with general contractors, installers, and project teams to quote, sell, and produce accurate job files.
Complete project documents, contracts, proposals, and pricing worksheets according to company standards.
Submit paperwork and project information to appropriate store teams for timely and accurate execution.
Maintain organized project folders, clean and functional samples, and product demonstration collateral.
Follow required safety protocols during in-home visits and in stores.
Maintain a valid in-state driver’s license, reliable transportation, and pass the required MVR screen.
Where required by state or local municipality, hold or obtain a salesperson license or pass the required licensing exam within 60 days of starting.
Obtain a Florida Notary Commission within 60 days of starting, if working in Florida.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and a broad discount platform.
Other discretionary benefits based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards.
Learning and development opportunities.
Wellness programs.
Commission in addition to a base annual salary; top performers have total compensation opportunity of $150,000 and above.