In-Home Sales Specialist

Lowe's Home Centers•Palmdale, CA

About The Position

The In-Home Sales Specialist executes services sales by helping customers select home-improvement products and services, providing product and project consultation, and preparing accurate quotes or proposals. The role focuses on understanding customer needs, developing client relationships, addressing objections, and closing sales while delivering excellent service. Most work takes place in customer homes or other locations, with frequent travel between customer sites and continued engagement with stores and the assigned territory. The position requires meeting sales objectives, maintaining an active pipeline and appointment calendar, and coordinating project information and paperwork so jobs are produced accurately and on time. Compensation includes a $40,000 base annual salary plus uncapped commission; the posting states total compensation opportunities for top performers of $180,000 and above in one section and $150,000 and above in another.

Requirements

High school diploma or GED and 1–2 years of residential construction experience, such as home building or renovations, or face-to-face sales experience; experience as a Lowe’s Sales Specialist may be an alternative.
Valid in-state driver’s license, reliable transportation, and ability to pass an MVR screen in accordance with company requirements.
If required by state or local municipality, hold the applicable salesperson license or pass the required licensing exam within 60 days of starting employment.
Available to work flexible hours Tuesday through Saturday.

Nice To Haves

1–2 years of experience using Lowe’s or similar selling CRM systems, such as M2O.
1–2 years of in-home or commission-based sales experience.

Responsibilities

Discover customers’ needs and recommend solutions through company services or products.
Develop expertise in product offerings and answer clients’ questions about products.
Meet sales objectives and generate business opportunities within the assigned territory.
Maintain relationships with stores and the assigned region through active engagement.
Provide customer service according to Lowe’s customer-service policies, procedures, and programs.
Answer customer and employee questions promptly and knowledgeably, including guiding customers through projects when needed.
Explain stock and special-order merchandise, product features and benefits, applications, warranty information, and related Lowe’s programs.
Ask qualifying questions to understand and assess client needs; address objections by understanding client motivations and desired project outcomes.
Capture accurate measurements, confirm product selections, review next steps, and secure a scheduled follow-up commitment.
Follow up with clients who have not made a purchase decision, including when promotions are running.
Call clients 24 hours before appointments to confirm and prepare for appointments by coordinating calls, products, and activities.
Work with general contractors and/or installers to quote, sell, and produce accurate jobs.
Keep the appointment calendar active and updated for scheduling by other associates.
Provide detailed updates to the Services Territory Sales Manager during one-to-one meetings.
Deliver paperwork and project information to the appropriate store to support accurate and timely project production.
Maintain project folders and complete contracts, pricing worksheets, and proposal documentation according to policy.
Maintain collateral, samples, forms, and paperwork; ensure samples are clean, functional, and ready for demonstrations.
Take necessary safety precautions when visiting customers’ homes and follow store safety requirements.

Benefits

401(k) with up to 4.25% match; the broader benefits section also describes a company match.
Discounted Employee Stock Purchase Plan, including a stated 15% discount of strike price.
Tuition-free education and education support programs, including tuition assistance and trade-skills scholarships.
10-week maternity/parental leave; broader benefits also mention adoption assistance and parental and family-building benefits.
10% associate discount and access to a broad discount platform.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program, including work/life services and no-cost counseling.
Business Travel Accident insurance.
Learning and development opportunities.
Other discretionary benefits based on eligibility, including annual bonuses, deferred compensation, and grant awards.