In-Home Sales Specialist

Lowe's Companies, Inc.•Palmdale, CA

5d•$40,000 - $180,000•Onsite

About The Position

The In-Home Sales Specialist executes services sales by helping customers choose home improvement products and services that meet their needs. The specialist assesses customer needs, provides product and project consultation, prepares accurate quotes or proposals, and works to deliver a strong customer experience. Most of the role is spent in customers’ homes or other locations discussing project plans, with frequent travel between customer sites. The role requires ownership of customer relationships, generating new business, maintaining store and territory relationships, managing a healthy sales pipeline, and meeting or exceeding sales objectives. The specialist maintains product knowledge, provides customer service, supports customers through project decisions, and coordinates with stores, contractors, and installers to produce accurate jobs. The position also involves appointment preparation and follow-up, maintaining project documentation and sales materials, and following safety requirements both in customers’ homes and in stores.

Requirements

High school diploma or GED and 1–2 years of residential construction experience, such as home building or renovations, or face-to-face sales experience; experience as a Lowe’s Sales Specialist is an alternative.
Valid in-state driver’s license, reliable transportation, and ability to pass an MVR screen in accordance with company requirements.
If required by state or local municipality, hold a salesperson license or pass the requisite licensing exam within 60 days of starting employment.
Available to work flexible hours Tuesday through Saturday.

Nice To Haves

1–2 years of experience using Lowe’s or similar selling CRM systems, such as M2O.
1–2 years of in-home or commission-based sales experience.

Responsibilities

Discover customers’ needs and offer solutions through the company’s services or products.
Become an expert in product offerings and provide customers with information about products.
Meet sales objectives.
Maintain relationships within the assigned territory through active engagement in the store and region.
Provide SMART customer service through daily execution of company customer service policies, procedures, and programs.
Respond knowledgeably and promptly to customer and employee questions, including walking customers through projects when necessary.
Communicate stock, special-order merchandise, feature, application, and warranty information related to company programs.
Build client relationships by asking qualifying questions to assess needs.
Address client objections by understanding their motivations and desired project outcomes.
Capture accurate measurements, confirm product selections, review next steps, and obtain scheduled follow-up commitments.
Follow up with clients who have not made a buying decisions when promotions are running.
Call clients 24 hours before appointments to confirm.
Prepare for appointments by coordinating calls, products, and activities.
Work with general contractors and/or installers to quote, sell, and produce accurate jobs.
Keep the appointment calendar active and updated so associates can schedule appointments.
Provide detailed updates to the Services Territory Sales Manager during one-on-one meetings.
Deliver paperwork and project information to the appropriate store to support accurate, timely project production.
Maintain project folders and complete contracts, pricing worksheets, and proposal documentation according to policy.
Maintain collateral, samples, forms, and paperwork, and ensure samples are clean, functional, and ready for demonstrations.
Take necessary safety precautions when visiting customers’ homes and follow store safety requirements.

Benefits

401(k) with up to 4.25% match; company retirement plan matching is also described.
Discounted Employee Stock Purchase Plan, including a stated 15% discount of strike price.
Tuition-free education and education support, including tuition assistance and trade skills scholarships.
10-week maternity/parental leave; parental leave is also listed among associate benefits.
10% associate discount.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
Employee Assistance Program with concierge, work/life services, and no-cost counseling.
Business Travel Accident insurance.
Adoption assistance.
Broad discount platform.
Other discretionary benefits based on eligibility, including annual bonuses, deferred compensation plan enrollment, and grant awards.
Learning and development opportunities.