In-Home Sales Specialist

Lowe's Companies, Inc.•Stony Brook, NY

1d•$40,000 - $150,000

About The Position

The In-Home Sales Specialist conducts customer consultations in homes, identifies project needs, and recommends suitable home improvement products and services. The role builds customer relationships through attentive listening, tailored recommendations, clear product and installation information, and timely follow-up. The specialist manages a sales pipeline, works toward sales goals, and coordinates with stores, associates, regional partners, contractors, installers, and project teams to quote and execute projects accurately. The position also involves taking in-home measurements, confirming product selections and next steps, preparing for appointments, and completing contracts, proposals, pricing worksheets, and project documentation to company standards. The specialist submits project information to store teams, maintains organized project materials and samples, and follows safety protocols during home visits and in stores. A valid in-state driver’s license and reliable transportation are required. Where applicable, a salesperson license must be held or obtained by passing the required exam within 60 days of starting. Florida associates must obtain a Florida Notary Commission within 60 days of starting.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement where applicable.
At least 2 years of outside sales experience; in-home, direct-to-consumer, or consultative sales experience is preferred.
Experience meeting or exceeding sales targets in a quota-driven environment.
Strong presentation and communication skills, with the ability to build rapport quickly in face-to-face interactions.
Ability to accurately measure and assess project needs in customer homes.
Proficiency with mobile devices, CRM systems, and digital tools for scheduling, quoting, and documentation.
Physical ability to safely navigate customer homes, carry product samples, and stand for extended periods as needed.
Ability to work independently, manage time effectively, and maintain an active sales pipeline.
Valid in-state driver’s license and reliable transportation; ability to pass an MVR screen in accordance with company requirements.
Where required by state or local municipality, a salesperson license or ability to pass the requisite licensing exam within 60 days of starting.
In Florida, ability to obtain a Florida Notary Commission within 60 days of starting.

Nice To Haves

In-home, direct-to-consumer, or consultative sales experience.

Responsibilities

Deliver SMART customer service and adhere to Lowe’s service standards.
Conduct in-home consultations to identify customer needs and recommend appropriate home improvement products and services.
Develop subject-matter expertise in product offerings and guide customers in their selections.
Meet or exceed sales goals using closing skills and solution-based selling techniques.
Build customer relationships through attentive listening, qualifying questions, and tailored recommendations.
Follow up with undecided customers, especially during promotional events or key selling periods.
Engage with stores, associates, and regional partners to maintain strong working relationships.
Generate new business opportunities and manage ongoing customer interactions to maintain a healthy sales pipeline.
Provide detailed updates to the Services Territory Sales Manager during regular check-ins.
Explain product features, benefits, lead times, warranties, and installation processes to customers.
Take accurate in-home measurements, confirm product selections, and secure commitment on next steps, including scheduled follow-ups.
Coordinate product samples, materials, and customer information in preparation for appointments.
Confirm appointments 24 hours in advance and prepare the tools and materials needed for each visit.
Work with general contractors, installers, and project teams to quote, sell, and produce accurate job files.
Complete project documents, contracts, proposals, and pricing worksheets in accordance with company standards.
Submit paperwork and project information to appropriate store teams for timely and accurate project execution.
Maintain organized project folders, clean and functional samples, and required product demonstration collateral.
Follow required safety protocols during in-home visits and in stores.
Obtain a salesperson license or pass the required licensing exam within 60 days of starting if required by the state or local municipality.
Obtain a Florida Notary Commission within 60 days of starting, if working in Florida.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge, work/life services, and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits based on eligibility, including annual bonuses, enrollment in the Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.
Total compensation opportunity of $150,000 and above for top performers, consisting of a $40,000 annual base salary plus commission.