In-Home Sales Specialist

Lowe's Companies, Inc.•Waxhaw, NC

About The Position

The In-Home Sales Specialist conducts customer consultations in the home to understand project needs and recommend suitable home improvement products and services. The role requires strong consultative sales skills, product knowledge, accurate measurements, clear customer communication, and effective management of customer relationships and an active sales pipeline. The specialist coordinates appointments and materials, prepares quotes and project documentation, and partners with stores, contractors, installers, and project teams to support accurate and timely project execution. The position also requires following safety protocols during in-home visits and in stores. Lowe’s is a Fortune 100 home improvement company serving approximately 16 million customer transactions each week. It employs approximately 300,000 associates and operates more than 1,700 home improvement stores, 530 branches, and 130 distribution centers. The company supports communities through programs focused on safe and affordable housing, community spaces, skilled-trade development, and disaster relief. Lowe’s is an equal opportunity employer.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement where applicable.
At least 2 years of outside sales experience, preferably in in-home, direct-to-consumer, or consultative sales.
Experience meeting or exceeding sales targets in a quota-driven environment.
Strong presentation and communication skills, including the ability to build rapport quickly in face-to-face interactions.
Ability to accurately measure and assess project needs in customers’ homes.
Proficiency with mobile devices, CRM systems, and digital tools for scheduling, quoting, and documentation.
Physical ability to navigate customer homes safely, carry product samples, and stand for extended periods as needed.
Ability to work independently, manage time effectively, and maintain an active sales pipeline.
Valid in-state driver’s license, reliable transportation, and ability to pass an MVR screen in accordance with company requirements.
If required by state or local municipality, hold a salesperson license or pass the requisite licensing exam within 60 days of starting employment.
In Florida, obtain a Florida Notary Commission within 60 days of starting the role.

Responsibilities

Deliver SMART customer service and follow Lowe’s service standards.
Conduct in-home consultations to identify customer needs and recommend appropriate products and services.
Develop subject-matter expertise in product offerings and guide customers.
Meet or exceed sales goals using closing skills and solution-based selling.
Build customer relationships through attentive listening, qualifying questions, and tailored recommendations.
Follow up with customers who have not made a purchase decision, particularly during promotions and key selling periods.
Engage with stores, associates, and regional partners to maintain strong working relationships.
Generate new business opportunities and manage customer interactions to maintain a healthy sales pipeline.
Provide regular updates to the Services Territory Sales Manager.
Explain product features, benefits, lead times, warranties, and installation processes to customers.
Take accurate in-home measurements, confirm product selections, secure next steps, and schedule follow-ups.
Coordinate product samples, materials, and customer information before appointments.
Confirm appointments 24 hours in advance and prepare the tools and materials needed for visits.
Work with general contractors, installers, and project teams to quote, sell, and prepare accurate job files.
Complete project documents, contracts, proposals, and pricing worksheets according to company standards.
Submit paperwork and project information to appropriate store teams for timely project execution.
Maintain organized project folders, clean and functional samples, and product demonstration collateral.
Follow safety protocols during in-home visits and in stores.