In-Home Sales Specialist

Lowe's Companies, Inc.•New Haven, CT

6d•$40,000 - $150,000

About The Position

The In-Home Sales Specialist conducts customer consultations in their homes to identify project needs and recommend suitable home improvement products and services. The role requires product expertise, consultative selling, effective follow-up, and consistent performance against sales goals. The specialist builds and maintains customer relationships, keeps an active sales pipeline, coordinates appointments and materials, and communicates product information, pricing, lead times, warranties, and installation processes. The specialist measures projects, confirms product selections, and works with contractors, installers, project teams, and store associates to prepare accurate quotes and project documentation. They ensure required contracts, proposals, pricing worksheets, and project information are completed and submitted according to company standards. The role also requires maintaining organized project materials and following safety protocols during in-home visits and in stores. Compensation includes a base annual salary of $40,000 plus commission. Total compensation opportunity for top performers is $150,000 and above. Starting pay may vary based on factors including position, location, education, training, and experience. Lowe’s offers benefits and wellness programs to eligible associates.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement where applicable.
At least 2 years of outside sales experience, preferably in in-home, direct-to-consumer, or consultative sales.
Experience meeting or exceeding sales targets in a quota-driven environment.
Strong presentation and communication skills, with the ability to build rapport quickly in face-to-face interactions.
Ability to accurately measure and assess project needs in customers’ homes.
Proficiency with mobile devices, CRM systems, and digital tools for scheduling, quoting, and documentation.
Physical ability to safely navigate customer homes, carry product samples, and stand for extended periods as needed.
Ability to work independently, manage time effectively, and maintain an active sales pipeline.
Valid in-state driver’s license, reliable transportation, and ability to pass an MVR screen in accordance with company requirements.
If required by state or local municipality, hold a salesperson license or pass the required licensing exam within 60 days of starting employment.
In Florida, obtain a Florida Notary Commission within 60 days of starting the role.

Nice To Haves

Outside sales experience in in-home, direct-to-consumer, or consultative sales.

Responsibilities

Deliver SMART customer service and adhere to Lowe’s service standards.
Conduct in-home consultations to identify customer needs and recommend home improvement products and services.
Develop subject-matter expertise on product offerings and guide customers.
Meet or exceed sales goals using closing skills and solution-based selling.
Build customer relationships through attentive listening, qualifying questions, and tailored recommendations.
Follow up with customers who have not made a buying decision, particularly during promotional events or key selling periods.
Engage with stores, associates, and regional partners to maintain strong working relationships.
Develop new business opportunities and manage ongoing customer interactions to maintain a healthy sales pipeline.
Provide regular updates to the Services Territory Sales Manager.
Explain product features, benefits, lead times, warranties, and installation processes to customers.
Take accurate in-home measurements, confirm product selections, secure commitment on next steps, and schedule follow-ups.
Prepare for appointments by coordinating product samples, materials, and customer information.
Confirm appointments 24 hours in advance and prepare necessary tools and materials.
Work with general contractors, installers, and project teams to quote, sell, and prepare accurate job files.
Complete project documents, contracts, proposals, and pricing worksheets according to company standards.
Submit paperwork and project information to appropriate store teams for timely project execution.
Maintain organized project folders, clean and functional samples, and product demonstration collateral.
Follow safety protocols during in-home visits and in stores.

Benefits

Health insurance
Dental insurance
Vision insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
401(k) retirement account with company match
Employee Assistance Program, including work/life services and no-cost counseling
Tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and parental leave
Adoption assistance
Lowe’s Associate Discount and broad discount platform
Potential annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards, based on eligibility
Learning and development opportunities