In-Home Sales Specialist

Lowe's Home Centers•Commack, NY

About The Position

The In-Home Sales Specialist conducts customer consultations in their homes, identifies needs, recommends suitable home improvement products and services, and works to meet or exceed sales goals. The role requires product expertise, consultative selling, accurate project measurements, strong customer communication, and consistent follow-up. The specialist maintains a healthy sales pipeline and builds relationships with customers, stores, associates, regional partners, general contractors, installers, and project teams. The specialist prepares for appointments, confirms them 24 hours in advance, brings the necessary tools and product samples, and documents measurements, selections, pricing, proposals, contracts, and other project information according to company standards. They coordinate with store teams to support accurate and timely project execution, provide regular updates to the Services Territory Sales Manager, and follow safety protocols during in-home visits and in-store work. The position requires a valid in-state driver’s license, reliable transportation, and, in Florida, obtaining a notary commission within 60 days of starting.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
At least 2 years of outside sales experience, preferably in in-home, direct-to-consumer, or consultative sales.
Experience meeting or exceeding sales targets in a quota-driven environment.
Strong presentation and communication skills, including the ability to build rapport in face-to-face interactions.
Ability to accurately measure and assess project needs in customer homes.
Proficiency with mobile devices, CRM systems, and digital tools for scheduling, quoting, and documentation.
Physical ability to navigate customer homes safely, carry product samples, and stand for extended periods as needed.
Ability to work independently, manage time effectively, and maintain an active sales pipeline.
Valid in-state driver’s license, reliable transportation, and ability to pass an MVR screen under company requirements.
Where required by state or local municipality, hold a salesperson license or pass the required licensing exam within 60 days of starting employment.
In Florida, obtain a Florida Notary Commission within 60 days of starting the role.

Responsibilities

Deliver SMART customer service and follow Lowe’s service standards.
Conduct in-home consultations, identify customer needs, and recommend home improvement products and services.
Develop expertise in product offerings and advise customers.
Meet or exceed sales goals using closing skills and solution-based selling.
Build customer relationships through listening, qualifying questions, and tailored recommendations.
Follow up with customers who have not made a purchase decision, particularly during promotions and key selling periods.
Engage with stores, associates, and regional partners to maintain relationships.
Develop new business and manage customer interactions to maintain a healthy sales pipeline.
Provide updates to the Services Territory Sales Manager during regular check-ins.
Explain product features, benefits, lead times, warranties, and installation processes to customers.
Take accurate in-home measurements, confirm product selections, and secure agreement on next steps and follow-ups.
Prepare for appointments by coordinating samples, materials, and customer information; confirm appointments 24 hours in advance and bring required tools and materials.
Coordinate with contractors, installers, and project teams to quote, sell, and prepare accurate job files.
Complete project documents, contracts, proposals, and pricing worksheets according to company standards.
Submit paperwork and project information to store teams for timely and accurate project execution.
Maintain organized project folders, clean and functional samples, and product-demonstration collateral.
Follow safety protocols during in-home visits and in stores.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off, including vacation, holidays, sick and volunteer time, subject to role, tenure, and locality
Flexible spending accounts and health savings accounts
401(k) retirement account with company match
Employee Assistance Program, including work/life services and no-cost counseling
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and parental leave
Adoption assistance
Lowe’s Associate Discount and broad discount platform
Potential annual bonuses, subject to eligibility
Potential enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, subject to eligibility
Potential grant awards, subject to eligibility
Learning and development opportunities
Competitive compensation consisting of a $40,000 base annual salary plus commission; top performers have total compensation opportunities of $150,000 and above