In-Home Sales Specialist

Lowe's Home Centers•Dedham, MA

About The Position

The In-Home Sales Specialist conducts customer consultations in customers’ homes, identifies their needs, and recommends suitable home improvement products and services. The role requires strong product knowledge, consultative selling, relationship-building, follow-up, and pipeline management to meet or exceed sales goals. Specialists communicate product features, benefits, lead times, warranties, and installation processes; take accurate measurements; confirm product selections; and establish next steps with customers. The position also involves preparing and confirming appointments, coordinating samples and other materials, and working with general contractors, installers, project teams, stores, associates, and regional partners. Specialists prepare accurate quotes and job files, complete and submit project documentation according to company standards, and maintain organized project folders and demonstration materials. They follow safety protocols during in-home visits and in stores. Compensation includes a $40,000 base annual salary plus commission; top performers have a total compensation opportunity of $150,000 and above. Starting pay may vary based on factors including position, location, education, training, and experience.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
At least 2 years of outside sales experience; in-home, direct-to-consumer, or consultative sales experience is preferred.
Experience meeting or exceeding sales targets in a quota-driven environment.
Strong presentation and communication skills, including the ability to build rapport quickly in face-to-face interactions.
Ability to accurately measure and assess project needs in customers’ homes.
Proficiency with mobile devices, CRM systems, and digital tools for scheduling, quoting, and documentation.
Physical ability to safely navigate customer homes, carry product samples, and stand for extended periods as needed.
Ability to work independently, manage time effectively, and maintain an active sales pipeline.
Valid in-state driver’s license, reliable transportation, and ability to pass an MVR screen in accordance with company requirements.
If a salesperson license is required by the state or local municipality, must already hold the license or pass the required licensing exam within 60 days of starting employment.
In Florida, obtain a Florida Notary Commission within 60 days of starting the role.

Nice To Haves

Experience in in-home, direct-to-consumer, or consultative sales.

Responsibilities

Deliver SMART customer service and adhere to Lowe’s service standards.
Conduct in-home consultations to identify customer needs and recommend appropriate home improvement products and services.
Develop expert knowledge of product offerings and guide customers in their selections.
Meet or exceed sales goals using closing skills and solution-based selling.
Build customer relationships through attentive listening, qualifying questions, and tailored recommendations.
Follow up with customers who have not made a buying decision, particularly during promotional events or key selling periods.
Engage with stores, associates, and regional partners to maintain strong working relationships.
Generate new business opportunities and manage customer interactions to maintain a healthy sales pipeline.
Provide regular updates to the Services Territory Sales Manager during check-ins.
Explain product features, benefits, lead times, warranties, and installation processes to customers.
Take accurate in-home measurements, confirm product selections, and secure agreement on next steps and follow-ups.
Coordinate product samples, materials, and customer information in advance of appointments.
Confirm appointments 24 hours in advance and prepare the tools and materials needed for each visit.
Work with general contractors, installers, and project teams to quote, sell, and produce accurate job files.
Complete project documents, contracts, proposals, and pricing worksheets according to company standards.
Submit paperwork and project information to appropriate store teams for timely, accurate project execution.
Maintain organized project folders, clean and functional samples, and required product-demonstration collateral.
Follow safety protocols during in-home visits and while in stores.

Benefits

Health, dental, and vision insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
401(k) retirement account with company match
Employee Assistance Program, work/life services, and no-cost counseling
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and parental leave
Adoption assistance
Lowe’s Associate Discount and broad discount platform
Potential annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards, subject to eligibility
Learning and development opportunities