In-Home Sales Specialist

Lowe's Home Centers•Maplewood, MO

About The Position

The In-Home Sales Specialist supports Services sales by helping customers choose home improvement products and services from the comfort of their homes. The specialist assesses customer needs, provides product and project consultation, prepares accurate quotes and proposals, and owns the customer relationship through the sales process. Most work takes place in customer homes or other off-site locations, with frequent travel between customer sites and regular engagement with the assigned store and territory. The role requires strong sales skills, the ability to generate and manage business opportunities and maintain a healthy sales pipeline, and a commitment to meeting or exceeding sales goals and delivering excellent service. Total compensation for top performers is advertised as $180,000 and above, consisting of a $40,000 annual base salary plus uncapped commission.

Requirements

High school diploma or GED and either 1–2 years of residential construction experience, such as home building or renovations, or face-to-face sales experience; experience as a Lowe’s Sales Specialist is an alternative.
Valid in-state driver’s license, reliable transportation, and ability to pass a motor vehicle record screening in accordance with company requirements.
If required by state or local law, hold a salesperson license or pass the required licensing exam within 60 days of starting employment.
Availability to work flexible hours Tuesday through Saturday.

Nice To Haves

1–2 years of experience using Lowe’s or similar selling CRM systems, such as M2O.
1–2 years of in-home or commission-based sales experience.

Responsibilities

Discover customer needs and recommend solutions through company services or products.
Develop expertise in product offerings and serve as a source of information for clients.
Meet sales objectives.
Maintain relationships within the assigned territory through active engagement in the store and region.
Provide SMART customer service through the execution of company customer service policies, procedures, and programs.
Respond knowledgeably and promptly to customer and employee questions, including guiding customers through projects when necessary.
Explain stock and special-order merchandise, product features and benefits, applications, warranties, and related programs.
Ask qualifying questions to understand and assess client needs.
Address client objections by understanding their motivations and desired project outcomes.
Capture accurate measurements, confirm product selections, review next steps, and secure a scheduled follow-up commitment.
Follow up with clients who have not made a purchase decision when promotions are running.
Call clients 24 hours before appointments to confirm.
Prepare for appointments by coordinating calls, products, and activities.
Work with general contractors and/or installers to quote, sell, and produce accurate jobs.
Keep the appointment calendar active and updated so associates can schedule appointments.
Provide detailed updates to the Services Territory Sales Manager during one-on-one meetings.
Deliver paperwork to the store and project information to the appropriate store so projects are produced accurately and on time.
Maintain project folders and complete contracts, pricing worksheets, proposal documentation, and other paperwork according to policy.
Maintain collateral, samples, forms, and paperwork, ensuring samples are clean and ready for client demonstrations.
Take necessary safety precautions when visiting customers’ homes and follow store safety requirements.