In-Home Sales Specialist

Lowe's Home Centers • Merced, CA

12d

About The Position

The In-Home Sales Specialist executes services sales by helping customers select home improvement products and services, providing consultation and value in their homes or other customer locations. The role assesses customer needs, prepares accurate quotes and proposals, builds client relationships, and works to close sales. It requires strong sales skills, generating new business, maintaining store and territory relationships, managing a healthy sales pipeline, meeting sales objectives, and delivering excellent service. Frequent travel between customer sites is required. The schedule requires flexible availability Tuesday through Saturday.

Requirements

• High school diploma or GED and 1–2 years of residential construction experience, such as home building or renovations, or face-to-face sales experience; Lowe’s Sales Specialist experience may be an alternative.
• Valid in-state driver’s license, reliable transportation, and ability to pass the required motor vehicle record screen.
• If required by state or local law, hold the applicable salesperson license or pass the required licensing exam within 60 days of starting employment.
• Availability to work flexible hours Tuesday through Saturday.

Nice To Haves

• 1–2 years of experience using Lowe’s or similar selling CRM systems, such as M2O.
• 1–2 years of in-home or commission-based sales experience.

Responsibilities

• Discover customer needs and recommend solutions through company services and products.
• Become knowledgeable about product offerings and advise clients.
• Meet sales objectives.
• Maintain relationships within the assigned territory through engagement in stores and the assigned region.
• Provide customer service in accordance with the company’s service policies, procedures, and programs.
• Answer customer and employee questions promptly and knowledgeably, including helping customers through projects when necessary.
• Communicate information about stock, special-order merchandise, product features and benefits, applications, warranties, and Lowe’s programs.
• Ask qualifying questions to understand and assess client needs.
• Address client objections by understanding motivations and desired project outcomes.
• Capture accurate measurements, confirm product selections, explain next steps, and obtain a scheduled commitment for follow-up.
• Follow up with clients who have not made a buying decision when promotions are running.
• Call clients 24 hours before appointments to confirm.
• Prepare for appointments by coordinating calls, products, and activities.
• Work with general contractors and installers to quote, sell, and produce accurate jobs.
• Keep the appointment calendar active and updated for associate scheduling.
• Provide detailed updates to the Services Territory Sales Manager during one-on-one meetings.
• Deliver paperwork to the store and project information to the appropriate store to support accurate, timely project production.
• Maintain project folders and complete contracts, pricing worksheets, and proposal documentation according to policy.
• Maintain collateral, samples, forms, and paperwork; ensure samples are clean, functional, and ready for demonstrations.
• Take necessary safety precautions when visiting customers’ homes and follow store safety requirements.

Benefits

• 401(k) with up to 4.25% company match
• Discounted employee stock purchase plan, including a 15% discount of strike price
• Tuition-free education
• 10-week maternity/parental leave
• Associate discount
• Health, dental, and vision insurance
• Life and disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
• Flexible spending and health savings accounts
• Employee Assistance Program with work/life services and no-cost counseling
• Education support programs, including tuition assistance and trade skills scholarships
• Business travel accident insurance
• Adoption assistance
• Learning and development opportunities
• Other discretionary benefits based on eligibility, including annual bonuses, deferred compensation, and grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED