In-Home Installation Technician
About The Position
As an In-Home Installation Technician, you are responsible for delivering, installing, integrating, and troubleshooting technology products such as home theater, computing, smart home, and networking equipment. You also recommend solutions suited to customers’ lifestyles and technology needs based on conversations with them. You partner with Geek Squad Agents, service partners, retail employees, and supply chain employees to support performance and Best Buy’s strategy and yearly initiatives. The role involves delivering and installing consumer electronics, leading two-person jobs as well as working independently, and handling related inventory, vehicle maintenance, paperwork, payments, feedback, training opportunities, and safety practices. Best Buy describes its purpose as enriching lives through technology and says it aims to humanize and personalize technology solutions for every stage of life.
Requirements
- Must be at least 21 years old.
- Must have a current, valid driver’s license and maintain a driving record that meets Best Buy safety standards.
- Must be able to acquire and maintain any state or local licensing required to perform the job effectively within 90 days of hire.
- Ability to lift up to 75 pounds individually, with or without reasonable accommodation; up to 150 pounds as part of a team, with or without reasonable accommodation; and up to 250 pounds as part of a team using support tools such as harnesses or lifts.
- At least 6 months of consumer electronics delivery, installation, integration, and troubleshooting experience.
- At least 6 months of customer service experience.
Nice To Haves
- At least 6 months of experience installing, integrating, and troubleshooting advanced or complex consumer electronics products.
Responsibilities
- Advise customers and fulfill lifestyle recommendations regarding products and services to provide a seamless customer experience.
- Perform delivery, installation, integration, networking, and troubleshooting of consumer electronics devices.
- Lead two-person jobs and perform other work independently.
- Manage inventory and vehicle maintenance.
- Process paperwork and payments.
- Provide feedback and training opportunities.
- Follow safety guidelines.
- Partner with Geek Squad Agents, service partners, retail employees, and supply chain employees to support performance and company initiatives.
Benefits
- Competitive pay.
- Employee discount.
- Financial savings and retirement resources.
- Support for physical and mental well-being.
- Leaves of absence and potential pay sources, based on eligibility and applicable circumstances.
- Paid time off (vacation or PTO), based on work location, employment status, salary or hourly status, and years of continued or bridged service.
- Certain roles may be eligible for incentive pay, depending on market norms and applicable eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
