In-Home Installation Technician

Best Buy • Pittsburgh, PA

3d

About The Position

As an In-Home Installation Technician, you’ll deliver, install, integrate, and troubleshoot technology products, including home theater, computing, smart home, and networking products. You’ll recommend solutions based on conversations with customers about their lifestyles and technology needs. You’ll work with Geek Squad Agents, service partners, retail employees, and supply chain employees to support Best Buy’s strategy and yearly initiatives.

The role includes delivery and installation work, customer recommendations, and other fulfillment duties. You may lead two-person jobs or work independently. You’ll also manage inventory and vehicle maintenance, process paperwork and payments, provide feedback and training opportunities, and follow safety guidelines.

Best Buy describes its purpose as enriching lives through technology by humanizing and personalizing technology solutions for customers in stores, online, and in their homes. The company says it values employee support, authenticity, and career possibilities. Best Buy is an equal opportunity employer.

Requirements

• Must be at least 21 years old.
• Must have a current, valid driver’s license and maintain a driving record that meets Best Buy safety standards.
• Must be able to acquire and maintain any state or local licensing required to perform the job effectively within 90 days of hire.
• Ability to lift up to 75 pounds, with or without reasonable accommodation, and up to 150 pounds as part of a team, with or without reasonable accommodation.
• Ability to lift up to 250 pounds as part of a team using support tools such as harnesses or lifts.
• At least 6 months of consumer electronics delivery, installation, integration, and troubleshooting experience.
• At least 6 months of customer service experience.

Nice To Haves

• At least 6 months of experience installing, integrating, and troubleshooting advanced or complex consumer electronics products.

Responsibilities

• Advise customers and fulfill lifestyle recommendations regarding products and services.
• Deliver, install, integrate, network, and troubleshoot consumer electronics devices.
• Lead two-person jobs and perform other work independently.
• Manage inventory and vehicle maintenance.
• Process paperwork and payments.
• Provide feedback and training opportunities.
• Follow safety guidelines.
• Collaborate with Geek Squad Agents, service partners, retail employees, and supply chain employees to support performance, Best Buy’s strategy, and yearly initiatives.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leave of absence options and potential pay sources, subject to eligibility.
• Intermittent or reduced-schedule leave for certain medical or family care situations.
• Paid time off for eligible full-time and part-time employees, subject to applicable factors.
• Incentive pay for certain eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed