In-Home Installation Technician

Best Buy • Overland Park, KS

11d

About The Position

As an In-Home Installation Technician, you are responsible for delivering, installing, integrating, and troubleshooting technology products such as home theater, computing, smart home, and networking products. You recommend solutions that fit customers’ lifestyles and technology needs based on conversations with them. You partner with Geek Squad Agents, service partners, retail employees, and supply chain employees to support performance and Best Buy’s strategy and yearly initiatives.

The role includes advising customers on products and services, performing delivery and installation work, leading two-person jobs, and working independently. You also manage inventory and vehicle maintenance, process paperwork and payments, provide feedback and training opportunities, and follow safety guidelines.

Best Buy describes its purpose as enriching lives through technology by humanizing and personalizing technology solutions in stores, online, and in customers’ homes. The company says it values and supports employees and aims to offer a workplace where employees can bring their authentic selves.

Requirements

• Must be at least 21 years old.
• Must have a current, valid driver’s license and maintain a driving record that meets Best Buy safety standards.
• Ability to acquire and maintain any state or local licensing required to perform the job effectively within 90 days of hire.
• Ability to lift up to 75 pounds, with or without reasonable accommodation, and up to 150 pounds as part of a team, with or without reasonable accommodation.
• Ability to lift up to 250 pounds as part of a team using support tools such as harnesses or lifts.
• At least 6 months of consumer electronics delivery, installation, integration, and troubleshooting experience.
• At least 6 months of customer service experience.

Nice To Haves

• At least 6 months of experience installing, integrating, and troubleshooting advanced or complex consumer electronics products.

Responsibilities

• Advise customers and fulfill lifestyle recommendations regarding products and services.
• Perform delivery, installation, integration, networking, and troubleshooting of consumer electronics devices.
• Lead two-person jobs and perform other work independently.
• Manage inventory and vehicle maintenance.
• Process paperwork and payments.
• Provide feedback and training opportunities.
• Follow safety guidelines.
• Partner with Geek Squad Agents, service partners, retail employees, and supply chain employees to support performance and company initiatives.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources based on eligibility and applicable circumstances.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off (vacation or PTO), subject to eligibility and applicable terms.
• Certain roles may be eligible for incentive pay, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed