In Clinic Visit Facilitator-Cancer Clinic

Fairview Health Services • Minneapolis, MN

5d • Onsite

About The Position

Fairview has an immediate opening for an In Clinic Visit Facilitator at its Clinics and Surgery Center in Minneapolis, Minnesota. The position is with the Masonic Cancer Clinic, a cancer research center whose specialized care teams provide cancer prevention, detection, and treatment. The clinic describes its workplace as collaborative, inclusive, and supportive, with opportunities for career growth and work-life balance.

Visit Facilitators support in-person clinic visits by communicating with patients before appointments, helping guide them through their care experience, gathering pertinent medical information, and documenting it in the patient’s medical record. They help prepare and stock exam rooms, ensure equipment and supplies are available, and perform tasks that support team effectiveness and efficiency. The role may also include scheduling and coordinating appointments, preparing schedules, and other delegated duties.

This is a 1.0 FTE position (80 hours per two-week pay period) and is benefits-eligible. Clinic hours of operation are Monday through Thursday, 7:00 a.m. to 6:00 p.m., and Friday, 7:00 a.m. to 5:00 p.m.

Requirements

• At least 1 year of customer service experience.
• Proficiency with technology, including computer hardware and programs and smart devices such as phones or tablets.

Nice To Haves

• Current student in nursing, medicine, social work, psychology, or pharmacy.
• Successful completion of a Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.
• Knowledge of medical terminology.
• Experience with Epic Health Records.
• Telephonic customer experience.
• Previous experience working in a healthcare setting.

Responsibilities

• Prepare patients for appointments, including communicating with them in advance as needed to ensure applicable medical records are collected, received, and available.
• Assist with in-person rooming by collecting and documenting the reason for the visit, patient-reported medication review, vital signs using an automated vitals machine, and applicable health questionnaires.
• Prepare exam rooms and stock supplies.
• Support the patient’s connection to the provider and serve as a resource to help ensure a positive patient-provider experience.
• Complete visit wrap-up by ensuring patients receive an after-visit summary and understand follow-up recommendations; this may include scheduling and coordinating follow-up appointments.
• Communicate effectively with patients, providers, and other health professionals, both in person and using virtual technologies.

Benefits

• Medical, dental, and vision plans.
• Life insurance.
• Short-term and long-term disability insurance.
• PTO and Sick and Safe Time.
• Tuition reimbursement.
• Retirement benefits.
• Early access to earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed