In Clinic Visit Facilitator- Masonic IV Infusion Center

Fairview Health Services • Minneapolis, MN

3d • Onsite

About The Position

Fairview has an immediate opening for an In Clinic Visit Facilitator on the IV Infusion team at its Clinics and Surgery Center in Minneapolis, Minnesota. This is a 1.0 FTE position, or 80 hours per two-week pay period, and is benefits eligible. Clinic hours are Monday through Thursday, 7:00 a.m. to 6:00 p.m., and Friday, 7:00 a.m. to 5:00 p.m.

The Masonic Cancer Clinic is a cancer research center with specialized doctors, nurses, researchers, and other healthcare professionals providing cancer care. The clinic describes its work environment as collaborative, inclusive, and supportive, with opportunities for career growth and work-life balance.

Visit Facilitators support in-person clinic visits, communicate with patients before visits, and help guide patients through the care experience. They gather pertinent medical information and document it in patients’ medical records. They also help ensure exam rooms are stocked and equipment and supplies are available, and perform tasks that support team effectiveness and efficiency. The role may include scheduling and coordinating appointments, preparing schedules, and other delegated duties.

Requirements

• At least 1 year of customer service experience.
• Proficiency with technology, including computer hardware and programs and smart devices such as phones or tablets.

Nice To Haves

• Current student in nursing, medicine, social work, psychology, or pharmacy.
• Successful completion of a Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.
• Knowledge of medical terminology.
• Experience with Epic Health Records.
• Telephonic customer experience.
• Previous experience working in a healthcare setting.

Responsibilities

• Prepare patients for appointments, including communicating with them in advance as needed to ensure applicable medical records are collected, received, and available.
• Assist with rooming patients during in-person visits by collecting and documenting the reason for the visit, patient-reported medication review, vital signs using an automated vitals machine, and applicable health questionnaires.
• Prepare exam rooms and stock supplies.
• Support the patient’s connection to the provider and serve as a resource to promote a positive patient/provider experience.
• Complete visit wrap-up, ensure the after-visit summary is provided, and make sure patients understand follow-up recommendations; this may include assisting with scheduling and coordinating follow-up appointments.
• Communicate effectively with patients, providers, and other health professionals, both in person and using virtual technologies.
• Assist with scheduling and coordinating appointments, preparing schedules, and other delegated duties as assigned.

Benefits

• Medical, dental, and vision plans.
• Life insurance.
• Short-term and long-term disability insurance.
• PTO and Sick and Safe Time.
• Tuition reimbursement.
• Retirement benefits.
• Early access to earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed