Implementation Specialist, EHR

Ease Health • New York City, NY

1d

About The Position

This is a hands-on individual contributor role responsible for owning EHR implementations from contract signature through go-live and stabilization. The specialist configures customer systems directly, while also leading implementation timelines, milestones, risks, stakeholder communication, and internal communication. The role works with clinical, medical, operations, intake, scheduling, and revenue cycle teams to translate workflows into scalable system configurations.

Requirements

• At least 3 years of EHR implementation experience.
• Experience implementing EHR, practice management, healthcare operations, or other complex workflow-driven platforms.
• Comfort configuring systems directly, not only managing projects.
• Experience building forms, workflows, permissions, templates, user roles, and operational settings.
• Experience supporting enterprise deployments with 100 or more users.
• Comfort working in a fast-paced environment with ownership and autonomy.
• Ability to manage client expectations across concurrent accounts.

Nice To Haves

• Behavioral health experience.
• Experience migrating customers from legacy EHR systems.
• Familiarity with healthcare interoperability, EDI, claims, eligibility, or payer workflows.

Responsibilities

• Own multiple concurrent EHR implementations from contract signature through go-live and stabilization.
• Lead implementation plans, including timelines, milestones, risks, and stakeholder communication.
• Configure customer environments, including roles, permissions, security settings, forms, templates, workflows, and operational settings.
• Translate clinical, operational, and billing workflows into scalable system configurations.
• Lead implementation workshops across clinical, medical, operations, intake, scheduling, and revenue cycle teams.
• Manage data migration, system validation, user acceptance testing, and go-live readiness.
• Train administrators, super users, and frontline staff.
• Partner with product and engineering to close gaps and improve implementation processes.
• Own internal communication throughout the implementation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed