EHR Specialist

Empowered For Excellence • Toledo, OH

1h

About The Position

Empowered for Excellence Behavioral Health is a nonprofit agency providing counseling and behavioral treatment services in substance abuse and mental health. Its mission is to deliver comprehensive, compassionate, integrated, client-focused services through faith-based principles, education advocacy, and service excellence.

The EHR Specialist manages, optimizes, and supports the Qualifacts CareLogic electronic health record system. The role serves as a primary power user or system administrator, supporting clinical workflows, billing and compliance configuration, staff training, and troubleshooting for behavioral health and human services teams.

Requirements

• At least 1–3+ years of hands-on experience working directly with the Qualifacts CareLogic EHR platform in a system administration, super-user, billing, or clinical support capacity.
• Familiarity with behavioral health, mental health, substance use, or human services workflows, including Individualized Service Plans (ISPs), Comprehensive Clinical Assessments (CCAs), and state-specific compliance and reporting.
• Strong understanding of EHR database structures, claims and billing environments, and document libraries within CareLogic.
• Ability to explain technical EHR concepts clearly and supportively to non-technical clinical and front-desk staff.

Nice To Haves

• High school diploma, associate degree, or bachelor’s degree in Health Information Management, IT, or a related field is preferred.

Responsibilities

• Manage and maintain the Qualifacts CareLogic EHR platform, including user accounts, security roles, permission groups, master file tables, program and service codes, and drop-down picklists.
• Work with clinical, administrative, and billing teams to configure CareLogic for operational needs, intake processes, and treatment plan requirements.
• Provide first- or second-line support for CareLogic errors, failed or unsigned activities, scheduling issues, and documentation obstacles.
• Build, run, and schedule standard and custom reports, including active caseload, service history, and state or compliance reporting metrics, to support audits and executive review.
• Onboard and train clinicians, administrative staff, and support workers in CareLogic navigation, progress note entry, telehealth and signature workflows, and annual consent tracking.
• Liaise with Qualifacts support on ticket escalations, system patches, feature releases, and bug fixes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed