Implementation Manager I

UPS Supply Chain Solutions

9d•Onsite

About The Position

The Implementation Manager leads and manages project implementations within a specified geography, region, district, product, or service area. The role is focused on successful delivery through effective communication, planning, risk management, and resource coordination, working closely with Business and Information Technology teams to establish and meet project requirements. The Implementation Manager serves as the primary contact throughout the project lifecycle, supervises a team, and may need to travel and adjust work hours to meet project demands. The position is based at KYDAL, 6200 New Cut Rd, Fairdale, KY 40118. The employee must be located in the same geographic area as the job or be willing to relocate; the position is not remote. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Travel across North America on short notice may be required. The role is permanent. Applicants must meet the stated U.S. work-authorization requirement.

Requirements

Proven experience in project implementation, preferably in a similar role within a technical or business-focused environment.
Strong understanding of project management processes, including risk management, resource coordination, and issue resolution.
Demonstrated ability to manage and lead teams in a project setting.
Excellent communication and interpersonal skills, with a track record of effective collaboration with various stakeholders.
Flexibility to travel and adjust work hours to meet project requirements.
Must be located in the same geographic area as the job or be willing to relocate; the position is not remote.
Must be a U.S. citizen or national, an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Lead the overall implementation process, including project planning, communications, and resource coordination.
Manage and resolve project-related issues within assigned areas, ensuring timely progress and successful completion.
Implement risk mitigation strategies to address potential challenges.
Collaborate with key internal and external stakeholders to define business requirements and secure necessary approvals.
Act as the primary point of contact throughout the project, facilitating effective communication and updates.
Support development of deployment strategies and roll-out plans to ensure smooth implementation.
Oversee post-implementation audits to verify project success and adherence to established criteria.
Facilitate user acceptance testing (UAT) to ensure quality and functionality meet expectations.
Supervise a team of supervisors, providing guidance and support for successful project delivery.
Coordinate resources to ensure team alignment with project goals and timelines.
Travel across North America on short notice as required for project needs.