Implementation Project Manager I

CallTower • Birmingham, AL

6d

About The Position

The Implementation Project Manager I takes new clients from signed contracts through full implementation and handoff to the Customer Support organization. The role manages communication, planning, and implementation of services sold to CallTower customers and requires a self-motivated, highly organized approach.

The position manages client onboarding and project delivery, including gathering requirements, defining scope and objectives, developing work plans and schedules, tracking progress, and maintaining quality and customer satisfaction. It also involves designing telephone, voicemail, and call flows; provisioning client services; managing equipment procurement and provisioning; and coordinating SIP Trunk and DID orders and delivery. The role leads and directs the work of others, performs a variety of tasks, and is expected to exercise creativity and latitude. The position requires a flexible schedule that frequently includes evening and weekend hours, averaging approximately 20%, and travel of less than 10%, sometimes on short notice.

Requirements

• Bachelor’s degree or at least 6 years of entry-level project management experience.
• At least 2 years of experience in a technology area.
• Excellent project management, consulting, and problem-solving skills.
• Strong oral and written communication skills, including the ability to explain procedures and techniques and answer questions clearly and logically.
• Ability to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintain strong client relationships remotely and onsite.
• Ability to track and manage multiple concurrent implementation projects and related tasks at different phases for different clients, coordinating tasks across internal teams and clients.
• Ability to effectively utilize implementation support staff.
• Strong technical aptitude and ability to learn technologies and their applications quickly.
• Ability to accommodate a flexible schedule that frequently includes evening and weekend hours, approximately 20% on average.
• Ability to travel less than 10%, sometimes on short notice.

Nice To Haves

• Experience in VoIP, networking, or telecommunications is preferred.

Responsibilities

• Gather requirements and define project scope and objectives.
• Manage all phases of client onboarding and develop detailed work plans, project plans, schedules, project estimates, status reports, and processes to support user satisfaction, project continuity, and timely service delivery.
• Conduct regular project meetings and handle project tracking and analysis.
• Set deadlines, assign responsibilities, monitor progress, and summarize project status.
• Design telephone, voicemail, and call flows and provision client services within the internal CallTower Provisioning System.
• Manage equipment procurement and provisioning.
• Coordinate the ordering and delivery of SIP Trunks and DIDs.
• Maintain the project’s commitment to quality.
• Pursue continuous improvement in process efficiency, customer satisfaction, and optimization.
• Communicate courteously and politely in writing and verbally, conveying ideas nonconfrontationally in one-to-one situations, small groups, and before large audiences.
• Lead and direct the work of others.
• Perform other duties as assigned by management.

Benefits

• Annual market compensation evaluation.
• Employer-paid medical plans at 85%, with HDHP and PPO options.
• Dental and vision coverage.
• PTO accrual starting on day one.
• 100% 401(k) match on the first 4%.
• Paid parental leave.
• 100% employer-paid life insurance, LTD, EAP, telehealth, and Gym Pass.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level