Implementation Project Manager
About The Position
The Implementation Project Manager oversees the effective, accurate, and timely transition of new clients to Judi Health. This role establishes implementation project plans, defines and gathers requirements, outlines project objectives, defines success, and leads client communications and presentations throughout implementation. The position leads end-to-end onboarding of clients across pharmacy and medical benefits, guides clients through benefit design, communications strategy, and trading-partner data needs, and executes and reviews detailed benefit and communication testing. It monitors progress against milestones, identifies and addresses execution risks, and coordinates with internal and external subject matter experts to support successful implementations. The role also builds client and third-party relationships, supports internal implementation and project-management best practices, and provides general business support as assigned. The position is hybrid, with three days per week in the New York City, Denver, or Charlotte office. Travel of 5–10% is required. Certain times of year may require participation in meetings, travel, service support, or other work outside standard business hours, including weekends. The stated salary ranges are $117,600–$147,000 in New York, $108,000–$135,000 in Denver, and $98,000–$122,500 in Charlotte.
Requirements
- Bachelor’s degree preferred or equivalent experience.
- At least 3 years of demonstrated experience in a pharmacy benefit management (PBM), regional or national health plan, and/or third-party administrator (TPA) implementation setting.
- Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing deliverables.
- Ability to lead multiple complex projects simultaneously and balance a range of key internal and external stakeholders.
- Exceptional written and verbal communication skills.
- Proficiency in MS Project, Excel, and PowerPoint.
- Attention to detail and commitment to delivering high-quality work.
- Ability to work effectively with virtual teams.
- Ability to travel 5–10%.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Lead end-to-end implementation of new clients across pharmacy and medical benefits, ensuring accurate, timely, and seamless onboarding.
- Establish implementation project plans, define and gather requirements, outline project objectives, and define success.
- Lead client communications and presentations throughout implementation, including guidance on benefit design documentation, communications strategy, and trading-partner data needs.
- Execute and review detailed benefit and communication testing to ensure accuracy.
- Maintain meticulous notes and assess progress against key milestones.
- Proactively identify execution risks and develop solutions to address them.
- Collaborate with internal and external subject matter experts to facilitate successful implementation.
- Build and maintain trusting relationships with clients and associated third parties through customer service and oversight.
- Apply project and time management, prioritization, and organizational skills to support customer satisfaction during onboarding.
- Support development of internal implementation and project-management best practices.
- Support general business needs as assigned.
- Adhere to the Judi Health Code of Conduct, including reporting non-compliance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
