Implementation Project Manager

ButterflyMX•,

10d•$70,000 - $82,000

About The Position

ButterflyMX is hiring a self-motivated Implementation Project Manager to coordinate hardware installation and software implementation projects from a customer’s signed contract through final completion and transition to Client Success. The Implementation Project Manager is the customer’s primary project contact and coordinates the people, dates, decisions, and dependencies needed to put the contracted solution into service. The role aims to complete projects on schedule, meet quality standards, maintain or improve projected profit levels, and ensure customer satisfaction. ButterflyMX provides a platform for automating property access, operations, and security. Its products are installed in more than 20,000 multifamily, commercial, gated-community, and student-housing properties worldwide. The company describes itself as a distributed, primarily remote, AI-forward organization focused on customer delight, ownership, collaboration, speaking up, ambitious thinking with practical execution, and tenacity.

Requirements

1–2 years of relevant experience in a customer-facing project management, customer success, support, or project coordinator role.
Bachelor’s degree or equivalent work experience.
High level of accountability for one’s work.
Exceptional documentation and communication skills.
Proven track record of delivering results and working toward targets.
Prior experience with email platforms and SFDC.
Proven experience leveraging AI tools in both professional and personal settings.

Responsibilities

Serve as the primary point of contact for customers and installers throughout implementation.
Define actionable next steps for customers and align and manage relevant stakeholders across teams.
Validate deal data with customers to ensure accurate project setup details.
Maintain implementation project tracking records in the CRM, including project details, status, requests, change orders, and payment details.
Forecast project completion timeframes.
Prioritize work queues so projects and communications continue to progress.
Coordinate hardware installation and software implementation with internal and external installers, sales teams, customer success managers, and customers.
Manage schedules, activities, and communications with customers and installers.
Coordinate invoicing requests and validate billing and payment inquiries.
Communicate with internal departments, including client success managers, technical teams, finance, and sales, as well as customers, to support a smooth client service experience.
Stay informed about inventory and track materials needed for projects.
Liaise between Sales and Client Success to facilitate successful project handoffs.

Benefits

Comprehensive medical, dental, and vision plans, with ButterflyMX covering 80% of the cost, starting on day one.
401(k) plan with a match.
10 paid holidays, 20 vacation days, 5 sick days, and 3 floating holidays.
Basic life and accidental death and dismemberment insurance, with ButterflyMX covering 100% of the cost.
Short- and long-term disability insurance, with ButterflyMX covering 100% of the cost.
Paid family leave.
Employee Assistance Program.
Quarterly self-care stipends.
Optional pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and commuter benefits.
Optional supplemental life, AD&D, hospital indemnity, legal, accident, critical illness, pet, and personal liability insurance.
The position may be eligible for bonuses, equity, or other forms of compensation, where applicable.