Implementation Project Manager

Intertek•United States,

1d•$67,000 - $69,400•Remote

About The Position

Intertek is seeking a remote Implementation Project Manager for its Intertek-Alchemy team. The role manages, coordinates, and executes technical implementation projects for new and existing clients, working with support, training, sales, account management, learning, and other internal stakeholders to ensure clients have the resources and product features needed for successful use. The manager communicates project updates and action items, documents project activities, and leads client implementations from kickoff through go-live. The position generally follows a Monday–Friday, 8 a.m.–5 p.m. CST schedule. It is remote, and candidates must reside in the United States and be legally authorized to work there without sponsorship. The stated base salary range is $67,000–$69,400; individual compensation depends on factors such as skills, experience, and qualifications.

Requirements

At least 5 years of related professional experience, or an equivalent combination of education and experience.
At least 5 years of project management experience, including managing multiple priorities, timelines, and stakeholders.
At least 5 years of customer service, client relations, or account management experience.
Working knowledge of APIs, HRIS integrations, Single Sign-On (SSO), and interface design principles.
Advanced Excel skills and strong data analysis and problem-solving capabilities.
Strong communication skills and the ability to build and maintain positive client relationships.
Ability to troubleshoot issues, identify solutions, and drive projects to successful outcomes.
Valid driver’s license and reliable driving record.
Must reside in the United States and be legally authorized to work in the U.S. without sponsorship.
A bachelor’s degree is preferred but not required.

Nice To Haves

Completion of a project management PMP or CAPM program, or a communications-related college program.
Bilingual ability; Spanish, French, German, or Portuguese preferred.

Responsibilities

Lead end-to-end implementation projects for multiple client accounts, from kickoff through go-live.
Conduct customer-facing kickoff meetings to align on goals, timelines, responsibilities, and expectations.
Manage project plans, deliverables, timelines, and competing deadlines, keeping internal teams and clients on track.
Assess client rollout strategies and recommend implementation best practices.
Maintain customer satisfaction through professional communications, including calls, emails, follow-ups, and status updates.
Configure, customize, and launch client sites according to customer requirements, products, and business needs.
Coordinate implementation activities across Sales, Account Management, Learning, and other internal stakeholders.
Troubleshoot product, hardware, software, and general PC-related issues; provide solutions and recommended actions.
Monitor progress in NetSuite, prioritize tasks, manage risks, and escalate roadblocks to leadership and partners when needed.
Prepare, review, and maintain technical documentation, and deliver customer training that makes complex information understandable to end users.
Send routine project communications and document project activities using team and company tools.