Implementation Project Manager

SAS • Cary, NC

17h • Hybrid

About The Position

The EVAAS Implementation Project Manager serves as a customer liaison throughout the customer life cycle, partnering with clients, internal staff, management, and relevant SAS departments to support successful implementations. EVAAS provides educators with analytics and visualizations that help them reflect on instructional practices and plan for students’ future needs. The EVAAS team partners with state education agencies and school districts to support their analytics, consulting, and reporting needs.

The role manages customer expectations, supports large-scale projects and manages smaller-scale projects, conducts assessments and implementation activities, and ensures projects have appropriate domain and administrative expertise. It carries fiscal responsibility for projects and ensures quality assurance and test plans are included. The position develops, communicates, and tracks project plans; maintains clear, accurate project documentation; resolves conflicts; and oversees customer satisfaction, change management, knowledge management, and engagement outcomes. The role also supports secure software development by ensuring applicable security policies and processes are followed.

Requirements

• Bachelor’s degree in a business, marketing, education, engineering, or computer science-related field, or an equivalent combination of related education, training, and experience.
• At least 5 years of experience in a customer-facing, project-management-centered role.
• Strong written and verbal communication skills.
• Experience creating templated documentation and Standard Operating Procedures.
• Experience with task management systems such as JIRA or ServiceNow and expertise in Microsoft Office products.
• Experience with full-cycle project management of software development projects in a hosted environment.
• Willingness to travel as business requirements dictate, at management discretion; travel is less than 10%.

Nice To Haves

• Familiarity with working with data and structured databases.
• Experience working with remote resources.
• PMP (Project Management Professional) certification.
• Experience with EVAAS and value-added analytics.
• Experience as a project manager in a software development environment.
• Experience working directly with K–12 educational institutions or departments of education.

Responsibilities

• Develop detailed project plans and requirements documentation to monitor and track project progress.
• Organize project resources and tooling to support each assigned customer implementation.
• Provide direction and support to project teams to achieve agreed-upon goals, objectives, and deadlines.
• Report project progress, problems, and solutions to stakeholders.
• Manage relationships with clients and stakeholders.
• Facilitate and coordinate project work across functional teams, proactively and creatively managing issues.
• Manage customer expectations and oversee customer satisfaction, change management, knowledge management, and overall engagement outcomes.
• Conduct project assessments and implementation activities.
• Ensure appropriate domain and administration expertise is applied to projects.
• Assume fiscal responsibility for projects and ensure quality assurance and test plans are included.
• Create and maintain clear, accurate project documentation throughout engagements.
• Ensure applicable security policies and processes are followed in support of secure software development goals.

Benefits

• Comprehensive medical, prescription, dental, and vision plans.
• PPO medical plan option with a low annual deductible and copays.
• HDHP medical plan option combined with a health savings account and a SAS contribution.
• Free onsite health care center for employees and family members enrolled in the PPO plan; pharmacy prescriptions can be shipped at no additional charge.
• Industry-leading 401(k) plan.
• Tuition Assistance Program and programs and resources to support employee development.
• Vacation time and paid holidays, including a U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave, and unlimited paid sick days.
• Childcare benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level