Implementation Project Manager

GoTransverse•Austin, TX

1d•Hybrid

About The Position

Gotransverse provides a SaaS billing and revenue management platform for companies with complex subscription, usage-based and hybrid pricing. Its customers use the platform to automate rating, invoicing and revenue processes and connect billing with CRM, ERP and general ledger systems. The Implementation Project Manager owns delivery of customer implementations from discovery through go-live, working alongside each customer’s project manager and coordinating Solution Architects, Engineering, Product Management and integration partners. The role manages several projects at once and is accountable for delivering each on scope, schedule and budget, while advocating for customers within Gotransverse.

Requirements

At least 3 years managing customer-facing software implementations, including at least 2 years with SaaS or enterprise applications.
Experience managing multiple concurrent projects, including schedules, resources, budgets and SOWs.
Hands-on experience with scope management and change requests.
Ability to understand customer business processes and turn them into clear requirements.
Strong written and verbal communication skills, and ability to lead cross-functional teams and resolve conflicts.
Working knowledge of project management methodologies, tools and reporting.
High initiative, a fast learner, and comfortable in a fast-paced environment.

Nice To Haves

Experience implementing billing, revenue management, ERP or other financial systems.
Familiarity with order-to-cash, usage-based billing or revenue recognition.
Experience with SaaS integrations (e.g., Salesforce, NetSuite, Workday, Oracle) or data migrations.
Experience working with offshore delivery teams and systems integrator partners.
PMP, Agile or a similar certification.

Responsibilities

Learn each customer’s business model and translate it into business and technical requirements.
Own Gotransverse’s delivery across discovery, solution design, configuration, integration, data migration, testing, go-live and handoff to Customer Success.
Partner with the customer’s project manager to align plans, dependencies, timelines and decisions across both teams.
Manage project plans, resources, milestones and deliverables across multiple concurrent projects.
Manage project financials, including hours against the SOW balance, resource utilization, forecast to complete and burn-down reporting.
Control scope through SOWs, change requests and acceptance criteria, and escalate commercial decisions when needed.
Identify risks, dependencies and issues early, and escalate with clear options and recommendations.
Lead joint status meetings and report clearly to customer and internal stakeholders.
Ensure milestones, deliverables and customer sign-offs are completed and documented.
Advocate for customers with Product and Engineering on enhancements and customer-specific services.