Implementation Project Manager I

CallTower, Inc. • Hoover, AL

7d

About The Position

The Implementation Project Manager I takes new clients from signed contracts through full implementation and hand-off to the Customer Support organization. The role ensures that communication, planning, and implementation of services sold to CallTower customers are well-managed. The successful candidate is self-motivated and highly organized.

The position manages all phases of client onboarding, coordinates project plans and resources, and supports the design and provisioning of client telecommunications services. It also involves managing equipment and service orders, maintaining quality, and continuously improving processes and customer satisfaction. The role leads and directs the work of others and requires creativity and latitude.

Requirements

• Bachelor’s degree or 6+ years of entry-level project management experience.
• At least 2 years of experience in a technology area; preference is given to VoIP, networking, or telecommunications experience.
• Excellent project management, consulting, and problem-solving skills.
• Strong oral and written communication skills, including the ability to explain procedures and techniques and answer questions clearly and logically.
• Ability to manage clients against tight implementation schedules, proactively set and maintain expectations, and maintain good client relationships remotely and onsite.
• Ability to track and manage multiple concurrent implementation projects and related tasks at different phases for different clients, and coordinate work across multiple internal teams and clients.
• Ability to effectively utilize implementation support staff.
• Strong technical aptitude and ability to learn technologies and their applications quickly.
• Ability to accommodate a flexible work schedule that frequently includes evening and weekend hours, approximately 20% on average.
• Ability to travel less than 10%, sometimes on short notice.

Nice To Haves

• Experience in VoIP, networking, or telecommunications.

Responsibilities

• Gather requirements and define project scope and objectives.
• Manage all phases of client onboarding and develop work plans, project plans, schedules, estimates, status reports, and processes to support user satisfaction, project continuity, and timely service delivery.
• Conduct regular project meetings and perform project tracking and analysis.
• Set deadlines, assign responsibilities, and monitor and summarize project progress.
• Design telephone, voicemail, and call flows and provision client services in the internal CallTower Provisioning System.
• Manage equipment procurement and provisioning.
• Coordinate the ordering and delivery of SIP Trunks and DIDs.
• Maintain the project’s commitment to quality.
• Continuously improve process efficiency, customer satisfaction, and optimization.
• Communicate courteously and politely in writing and verbally, conveying ideas in a nonconfrontational manner in one-to-one situations, small groups, and large audiences.
• Lead and direct the work of others.
• Perform other duties as assigned by management.

Benefits

• Annual market compensation evaluation
• Employer-paid medical plans (HDHP and PPO options), with 85% of premiums paid
• Dental and vision coverage
• PTO accrual starting on day one
• 100% 401(k) match on the first 4%
• Paid parental leave
• Employer-paid life insurance, LTD, EAP, telehealth, and Gym Pass

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level