Implementation Specialist I

Affirm

12d • $62,000 - $90,000 • Remote

About The Position

As an Implementation Support Specialist I, you will support implementation of Affirm’s solution with its retail partners. You will be a primary support contact for partners’ business and technical teams throughout integration, working with Affirm’s Engineering and Merchant Operations teams to provide timely solutions, troubleshoot account issues, and build scalable internal processes. The role requires candidates to be based in the Pacific Time Zone and is part of Affirm’s remote-first workforce.

Requirements

• Bachelor’s degree or equivalent experience.
• 1–3 years of experience in a relevant industry such as technology, ecommerce, or SaaS, and/or in similar roles.
• Experience in a job, internship, or volunteer role requiring written communication with stakeholders, customers, or partners.
• Exceptional project management, communication, and technical skills to manage client engagements and internal resources.
• Ability to manage multiple assignments, work independently, and drive projects to completion with minimal guidance and high attention to detail.
• Must be based in the Pacific Time Zone.

Nice To Haves

• Experience with major ecommerce platforms such as Shopify or WooCommerce, or exposure to web development concepts.
• Previous experience in payments or ecommerce.
• Knowledge of HTML, JavaScript, or APIs.

Responsibilities

• Support merchant partners with marketing best practices, accounting workflows, implementation guidance, and troubleshooting.
• Resolve technical integration issues involving partners’ ecommerce front-end platforms and back-end order management systems.
• Identify and implement operational processes that improve efficiency.
• Develop detailed technical documentation.
• Work with internal stakeholders to define cross-functional workflows.
• Share client product feedback with Product and Engineering teams to improve product performance and features.

Benefits

• 100% subsidized medical coverage for employees and dependents.
• Dental and vision coverage for employees and dependents.
• Monthly stipends for technology, health, and wellness spending.
• Flexible time off and generous holiday calendars.
• Employee stock purchase plan allowing employees to buy Affirm stock at a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level