Implementation Consultant

Zirous • Wdm, IA

6d • Hybrid

About The Position

Zirous is seeking an Implementation Consultant to join its Revenue Operations (RevOps) team. The role helps clients align sales, marketing, and customer service operations by designing, implementing, and optimizing the platforms that support them. The consultant partners with clients from pre-sales demonstrations and discovery through solution design, configuration, deployment, and ongoing optimization, translating business goals into practical technical solutions that promote adoption and measurable results. Work spans platforms supported by the RevOps team, including Adobe Marketo, HubSpot, Salesforce, and Zendesk.

This is a full-time consulting role involving projects of varying lengths and client industries. The consultant acts as a primary client contact, facilitates requirements gathering, configures and customizes RevOps tools, leads technical demonstrations, collaborates with internal teams, troubleshoots implementations, advises on best practices, provides training, documents solutions, and maintains client relationships. Des Moines-area employees follow a hybrid schedule, working in the office Tuesday through Thursday and remotely on Mondays and Fridays. Remote applicants may be considered if they demonstrate successful remote-work experience and substantial experience with relevant technology partnership platforms and industry standards.

Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, Business & Technology Consulting, or a related field, or equivalent practical experience.
• At least 2 years of experience successfully implementing revenue operations or services delivery solutions in a consulting or in-house role.
• Experience gathering requirements, configuring, customizing, and administering service delivery platforms.
• Strong analytical and problem-solving skills, including the ability to translate business requirements into technical solutions.
• Excellent communication, presentation, and interpersonal skills, including the ability to explain complex technical concepts to non-technical audiences.
• Project management experience and the ability to prioritize tasks, manage timelines, and mitigate risks.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong customer-centric approach and a passion for delivering exceptional service.
• Interest in learning new tools and technology based on business and client needs.

Nice To Haves

• Experience with API integrations and web services for connecting Zendesk with other systems.
• Adobe Marketo, HubSpot, Salesforce, or Zendesk certifications.

Responsibilities

• Serve as the client’s main point of contact and proactively communicate project status, timelines, roadblocks, and recommendations.
• Facilitate client meetings, elicit and simplify requirements, and define project scope and objectives while prioritizing business needs.
• Configure and customize RevOps tools, including user roles, groups, permissions, workflows, triggers, automations, macros, custom fields, forms, and reports.
• Integrate platforms with other business systems using APIs, apps, and native integrations.
• Plan and execute data migrations.
• Lead the technical portions of demonstrations, explain relevant value and functionality, address questions and concerns, follow up with resources and calls to action, and refine demo techniques based on feedback and product changes.
• Collaborate with Project/Resource Managers, Sales, and other internal teams to support project success and stakeholder alignment.
• Provide troubleshooting and support during and after implementation, identifying and resolving technical issues.
• Advise clients on best practices and identify opportunities for ongoing optimization and efficiency improvements.
• Help develop and deliver training for client administrators and end users.
• Create documentation for configured solutions and best practices.
• Build and maintain collaborative client relationships and act as a trusted advisor.
• Stay current with new features, products, and industry trends.

Benefits

• Competitive compensation package.
• Insurance benefits.
• 401(k) retirement plan with employer match.
• On-site snacks and beverages.
• Small-group activities outside work.
• Employee of the Month and Employee of the Year awards with bonus amounts.
• Company-paid lunches for Lunch and Learns.
• Casual dress.
• Flexible schedule.
• Hybrid work model for Des Moines-area employees.
• Flexible time off (FTO), described as unlimited time off.
• Paid holidays.
• Company swag.
• Cell phone subsidy and Verizon discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level