Implementation Consultant - US

Quorso•New York, NY

8h•$90,000 - $110,000•Remote

About The Position

Quorso is a retail SaaS company whose intelligent management platform turns store data into personalized, actionable insights for frontline users. The Implementation Consultant will help enterprise retail clients use the platform to improve operational decisions across more than 60,000 stores worldwide. The role focuses on transforming raw, unstructured retail data into useful application inputs using SQL. This includes building and maintaining data pipelines, cleaning and joining supplementary data, restructuring data, and applying predefined or bespoke logic. After customers go live, the consultant will support and enhance configurations, investigate data-failure alerts and support requests, and collaborate with colleagues on new data flows and data-led use cases. The consultant will work with customer teams and senior Implementation colleagues, as well as Product, Customer, and Implementation team members, to configure the application, identify store-performance opportunities, measure outcomes, and improve the way the team works. This is a fully remote role for candidates based in the US Eastern or Central time zones, with working-hours overlap needed for US- and UK-based teams.

Requirements

Hands-on experience using SQL to transform data, including joins, CTEs, window functions, and restructuring multi-source data.
Ability to explain a specific SQL query you have written and the problem it solved; shortlisted candidates must also complete a live SQL test.
Experience working with large datasets and reading SQL written by others.
Ability to translate a business problem into a well-thought-out, scalable query.

Nice To Haves

Retail, FMCG, or other operational data experience.
Experience improving processes or influencing decisions through data.
Experience working with HTML.
Experience in a support or operations environment.

Responsibilities

Manage enterprise retail data and use SQL to clean, join, restructure, and apply predefined or bespoke logic to make it usable.
Monitor live customers for data failures and use-case uptime, investigate issues in SQL, and fix or escalate them.
Manage customer support requests and escalate them to the appropriate channels.
Work with customer teams and senior Implementation colleagues to understand client operations and develop data-led use cases.
Configure Quorso’s application to highlight store performance, flag improvement opportunities, and measure results.
Collaborate with Product, Customer, and Implementation team members to create a continuous learning and improvement feedback loop connected to business priorities.