Implementation Consultant

Kenect • Pleasant Grove, UT

25d • Hybrid

About The Position

The Implementation Consultant serves as a strategic partner to new customers, guiding them through onboarding and the early stages of their customer journey. The role focuses on helping customers achieve tangible return on investment, build lasting adoption habits, and reach long-term, self-sustaining success that supports renewals. Success is measured by customer retention, time to launch, and time to first value.

The consultant manages a portfolio of new multi-location customers, builds relationships with stakeholders at all levels, and connects Kenect’s platform to customers’ business outcomes. They guide launch and adoption, monitor usage signals, provide training and consultative guidance, and work across teams to resolve customer issues. The schedule is full-time, in-office Monday through Thursday, with Fridays available for remote work.

Requirements

• At least 1 year of Customer Success, Implementation, or Consulting experience in a SaaS or software company.
• Driven, self-motivated, enthusiastic, and results-oriented, with a get-things-done mindset.
• Strong organizational skills and ability to manage a large client portfolio and competing priorities.
• Experience accelerating customer time-to-value and driving retention outcomes.
• Ability to communicate ROI clearly to stakeholders ranging from executives to end users.

Nice To Haves

• Experience with customer engagement tools; Planhat and Salesforce are a plus.
• Previous experience meeting or exceeding retention and expansion goals.

Responsibilities

• Own a portfolio of new multi-location customers and guide their journey to ROI by driving engagement, adoption, and platform utilization.
• Build trust and credibility with executives, department leads, and day-to-day users by aligning Kenect to their business outcomes.
• Guide customers through launch, onboarding, and early adoption to shorten time to first value and establish habits that support long-term success.
• Monitor adoption signals and proactively intervene to help customers achieve measurable results.
• Deliver onboarding training sessions, best practices, and consultative guidance to help customers integrate Kenect into daily workflows.
• Partner cross-functionally to identify and resolve customer issues quickly and ensure a positive early experience.

Benefits

• Health, dental, vision, life, and disability insurance.
• Paid day off for your birthday.
• Onsite gym.
• Breakroom with snacks and drinks.
• Convenient location next to a freeway entrance/exit.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed