Implementation Consultant

Bertelsmann-Jobs•Morrisville, NC

9d•Hybrid

About The Position

The Implementation Consultant manages the end-to-end onboarding process for new and existing small-business customers implementing one or more Relias products and solutions. The role oversees onboarding from post-sale through launch, including technical setup and product configuration, and manages the overall project plan. It also provides customer support and training throughout implementation and contributes to onboarding documentation and departmental resources.

Requirements

Bachelor’s degree.
At least 1 year of project management experience managing customer-facing projects.
At least 1 year of experience implementing SaaS-based products and solutions and delivering training.
Experience with project management tools, methodologies, and software.
Ability to manage and nurture client relationships to achieve mutual success.
Ability to understand client needs and challenges, assess solution fit, and build a foundation for successful engagements and long-term relationships.
Ability and willingness to take independent action, act proactively, and drive progress without explicit direction.
Ability to work effectively and harmoniously with others toward common goals, communicating and cooperating with individuals or groups to foster an inclusive and productive work environment.
Ability to understand and effectively use the features, functionalities, and tools of Relias products.
Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes.

Nice To Haves

CAPM or PMP certification, or working toward certification.
Experience in a healthcare setting or onboarding healthcare customers.
Technical knowledge of common application integrations, including text files, SSO, and API/Web Services.

Responsibilities

Manage customer implementation of the Relias Platform across multiple solutions.
Develop detailed project plans covering scope, milestones, dependencies, timelines, and contingency plans.
Use project management tools and practices to support on-time delivery and effective internal and external communication and collaboration.
Identify and manage risks and issues, coordinating with internal teams on mitigation.
Lead customer workshops and training sessions.
Provide customer status reports and keep projects on schedule, within scope, and within budget.
Develop positive customer relationships and build rapport.
Use current and best-practice implementation documentation and toolkits.
Keep the project management database up to date and ensure project notes are complete.
Configure contracted products and solutions to customer specifications.
Provide technical support to customers during implementation as required.
Conduct platform training sessions for internal and external customers in various settings as required.
Assist with developing onboarding process documentation.
Assist with updating the department SharePoint site.
Act as a liaison to other departments as assigned.
Perform other duties as assigned.