Implementation Consultant

Zirous • West Des Moines, IA

6d • Hybrid

About The Position

Zirous is seeking an Implementation Consultant to join its Revenue Operations (RevOps) team. The consultant helps clients align sales, marketing, and customer service operations by designing, implementing, and optimizing the platforms that support them. The role partners with clients from pre-sales demonstrations and discovery through solution design, configuration, deployment, and ongoing optimization, translating business goals into practical technical solutions that encourage adoption and measurable results.

The consultant works across RevOps platforms including Adobe Marketo, HubSpot, Salesforce, and Zendesk. Projects vary in length and client industry. The role serves as the client’s primary contact, leads requirements discovery and technical demonstrations, configures and customizes platforms, supports integrations and data migration, troubleshoots technical issues, and advises on best practices and continued optimization. It also involves cross-functional collaboration, client training, solution documentation, and maintaining strong client relationships.

Zirous is a technology consultancy with offices in Urbandale and West Des Moines, Iowa. Local Des Moines-area employees follow a hybrid schedule, working in the office Tuesday through Thursday and remotely Monday and Friday. Remote applicants may be considered if they demonstrate successful remote-work experience and substantial experience with relevant technology partnership platforms and industry standards.

Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, Business & Technology Consulting, or a related field, or equivalent practical experience.
• At least 2 years of experience implementing revenue operations or service delivery solutions in a consulting or in-house role.
• Experience gathering requirements, configuring, customizing, and administering service delivery platforms.
• Strong analytical and problem-solving skills, including the ability to translate business requirements into technical solutions.
• Excellent communication, presentation, and interpersonal skills, including the ability to explain complex technical concepts to non-technical audiences.
• Project management experience and the ability to prioritize tasks, manage timelines, and mitigate risks.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-centric approach and commitment to delivering excellent service.
• Interest in learning new tools and technologies based on business and client needs.

Nice To Haves

• Experience with API integrations and web services for connecting Zendesk with other systems.
• Adobe Marketo, HubSpot, Salesforce, or Zendesk certifications.
• Successful remote-work track record and substantial experience with relevant technology partnership platforms and industry standards for applicants seeking remote work.

Responsibilities

• Serve as the client’s main point of contact and proactively communicate project status, timelines, roadblocks, and recommendations.
• Facilitate client meetings, elicit and simplify requirements, define project scope and objectives, and prioritize business needs.
• Configure and customize RevOps platforms, including user roles, groups, permissions, workflows, triggers, automations, macros, custom fields, forms, and reports.
• Integrate RevOps platforms with business systems using APIs, apps, and native integrations.
• Plan and execute data migrations.
• Lead the technical portions of demonstrations, explain platform value and functionality, address questions and concerns, and follow up with resources and next steps.
• Collaborate with internal project and resource managers and sales teams to support project success and stakeholder alignment.
• Troubleshoot and resolve technical issues during and after implementation.
• Advise clients on best practices and identify opportunities for optimization and efficiency improvements.
• Help develop and deliver training for client administrators and end users.
• Create documentation for configured solutions and best practices.
• Build and maintain collaborative client relationships and serve as a trusted advisor.
• Stay current with new features, products, and industry trends.

Benefits

• Insurance benefits.
• 401(k) retirement plan with employer match.
• On-site snacks and beverages.
• Small-group activities outside of work.
• Employee of the Month and Employee of the Year recognition with bonus amounts.
• Company-paid lunches for Lunch and Learns.
• Casual dress.
• Flexible schedule.
• Hybrid work model for Des Moines-area employees.
• Flexible time off described as unlimited time off.
• Paid holidays.
• Company swag.
• Cell phone subsidy and Verizon discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level