Implementation Consultant

Amtech Software

13d•$95,000 - $120,000

About The Position

The Implementation Consultant is part of Amtech’s Professional Services team and leads or supports implementation of Amtech software for customers. The role requires in-depth product knowledge and a consultative approach to help customers implement the software effectively and realize its value. Consultants work onsite and virtually across customer engagements throughout the project lifecycle, from requirements workshops, software configuration, and process documentation to user training, issue troubleshooting, and go-live support at manufacturing sites. The ideal candidate has experience implementing solutions at an enterprise application software company.

Requirements

Bachelor’s degree in Computer Science, Packaging, or a related field, or equivalent professional experience.
At least 4 years of experience delivering professional services and/or supporting ERP software solutions.
Strong ability to manage multiple priorities and work effectively across concurrent projects.
Excellent verbal and written communication skills, including the ability to deliver clear, professional customer-facing presentations.
Strong organizational and problem-solving skills, with attention to detail and follow-through.
Highly self-motivated and able to work independently while managing priorities across multiple customer engagements.
Ability to present and communicate effectively with stakeholders at all organizational levels, from end users to executive leadership.

Nice To Haves

Experience within the printing or packaging industry.
Fluency in Spanish or French.
Direct experience in the corrugated or folding carton industry.
Advanced familiarity with the capabilities and functionality of Amtech’s solutions.
Working knowledge of accounting principles as they relate to ERP systems, such as invoicing, costing, and financial reporting.

Responsibilities

Support and execute customer implementation activities, including requirements gathering, solution configuration, documentation, testing, and end-user training, in line with project scope and delivery standards.
Work with customers to analyze and interpret business requirements and contribute to solution design using Amtech’s core products and relevant industry best practices.
Deliver ERP and industry-specific knowledge transfer using Amtech’s consulting methodology to support customer adoption and long-term value realization.
Contribute to developing and maintaining standardized training materials, implementation documentation, and other delivery assets.
Assist with customer-facing presentations and proposals, implementation delivery, complex engagements, and presales activities as needed.
Identify delivery risks and client issues, escalate appropriately, and collaborate with internal teams to resolve them and achieve project milestones.
Support organizational initiatives, including sales cycle support, practice aid development, and continuous improvement of delivery processes and operating procedures.
Provide peer-level mentoring and share knowledge within the Implementation Services team to reinforce delivery standards and improve implementation quality.
Travel up to 50% to support customer implementations, training, and onsite project needs.