Implementation Consultant, Analytics
About The Position
The Implementation Consultant works closely with other Solution Delivery colleagues to implement RevSpring patient engagement and payment solutions. He/she is responsible for selected requirements gathering, design, configuration, and testing activities on assigned projects. The role will collaborate with client SME’s/stakeholders, the RevSpring Solution Delivery team, and other matrixed project resources to define and deliver the client’s RevSpring solution. The role is expected to actively drive best practices, adhere to prescribed implementation methodologies, and provide inputs into enhancing Solution Delivery implementation processes and collateral.
Requirements
- Interesting and experience in data and analytics
- Attention to detail
- Ability to work independently and in a team environment
- Excellent interpersonal skills
- Excellent verbal and written communication skills
- Ability to organize and multi-task job responsibilities and prioritize effectively
- Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis
- Ability to learn quickly and retain knowledge to apply to new situations
- Bachelor’s degree or higher preferred
- 2-4 years’ experience in a software product implementations role
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
- Ability to write reports, business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Responsibilities
- Serves as the Implementation Consultant for assigned product(s).
- Lead/perform requirements definition, solution design, configuration, and testing activities.
- Provide project oversight/governance on selected single or multiproduct implementations.
- Collaborates with Solution Architects, Implementation Specialists, Product Management, Support, Sales, and other Implementation Consultants on how to solve client business needs utilizing product base features.
- Maintains a product focused discipline limiting custom configurations.
- Configures RevSpring analytics products according to best practices.
- Works closely with the implementation team; keeps the Project Manager, Solution Architects, Implementation Managers, Implementation Specialists, and other Implementation Consultants informed.
- Participates in Architecture Review sessions to understand the scope of client implementations, strategic client direction, and any outstanding business needs.
- Creates onboarding materials, templates, and process documents to effectively and accurately scale the onboarding process of direct and partner clients for RevSpring solutions.
- Participates in transition meetings with Solution Support.
- Maintains a strong working knowledge of RevSpring’s products, services, and systems.
- Utilizes knowledge gained to offer direction/guidance to the team.
- Advises colleagues on product functionality, customer workflows, and best practices for troubleshooting.
- Actively participates in the development of the Solution Delivery implementation assets.
- Completes assigned certification training courses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
