Implementation Associate

Narmi•New York, NY

About The Position

Narmi’s Implementation Team supports customers with onboarding to the Narmi platform, including end-to-end project management and training on platform usage. The Implementation Associate helps deliver high-quality onboardings for client financial institutions, ensuring deployments are on time, thoroughly vetted, fully operational, and tailored to each institution’s success on the platform. This role is suited to candidates eager to learn modern digital banking software operations and contribute to implementations. The associate works closely with Project Managers during key delivery phases and collaborates with Engineering, Product, and Customer Success. The role builds expertise across Narmi’s integrated digital platform, digital banking, account opening, and the needs of community financial institutions. Narmi values initiative, humility, alignment with its mission of helping community financial institutions compete, and strong follow-through. The company seeks applicants from diverse backgrounds and experiences.

Requirements

1–2+ years of experience in customer support, project management, or testing/QA.
A customer-obsessed mindset dedicated to driving client value.
Thoroughness and accuracy when tackling tasks.
Excellent communication skills and comfort in customer-facing contexts.
Curiosity to learn technical products and translate deliverables into customer impact.
Ability to prioritize and execute tasks effectively in a fast-paced, high-pressure environment.
Experience navigating routine ambiguity and taking ownership of customer issues through resolution.
B.A. or B.S. degree.

Responsibilities

Support Project Managers across critical delivery stages.
Partner with Project Managers to execute critical delivery tasks through live deployment.
Troubleshoot and validate system settings, integrations, and user flows against client criteria.
Track and resolve technical inquiries in partnership with Engineering and Product.
Prepare project documentation and testing frameworks, and maintain transparency and accountability across assigned workstreams.
Build deep technical expertise in the Narmi platform.
Act as a subject matter expert for Narmi products, understanding platform configurations across digital banking and account opening.
Investigate or recreate technical inquiries through troubleshooting and assess user impact.
Provide financial institution staff with guidance about system capabilities.
Identify and advocate for opportunities to improve configurations, testing, and the overall delivery experience.
Use AI and other process-enabled tools to extend capacity and improve internal processes and customer results.
Escalate customer feedback to increase internal awareness of financial institution staff and end-user experiences.